품질경영학회지 (Journal of Korean Society for Quality Management)

  • 제40권1호
  • /
  • Pages.39-48
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  • 2012
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  • 1229-1889(pISSN)
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  • 2287-9005(eISSN)
한국품질경영학회 (Korean Society for Quality Management)
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품질보증 이슈 조기감지 시스템의 경제성 평가

Economic Evaluation of Early Detection System for Warranty Issues

  • 정성환 (삼성SDS 하이테크컨설팅그룹)
  • 투고 : 2012.01.16
  • 심사 : 2012.03.08
  • 발행 : 2012.03.31
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초록

An early detection system for warranty issues periodically collects customers' claim data and automatically reports alarms about emerging issues based on statistical algorithms. It helps companies to reduce an issue definition time and save the handling cost of warranty claims. This paper provides an evaluation framework to validate the economic effect of an early detection system project. For this purpose, we present economical index of a project with explicit formulas such as ROI(return on investment), PP(payback period), NPV(net present value), PI(profitability index) and IRR(internal rate of return) and analyze the sensitivities of the index according to the variation of project input parameters. The proposed analysis framework is expected to be used for evaluating economic values of various system integration projects.

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참고문헌

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피인용 문헌

  1. Economic Evaluation Analysis of Effect of Train Freight Car Safety Transport Integrated Quality Management System Based on Internet of Things(IoT) vol.44, pp.4, 2016, https://doi.org/10.7469/JKSQM.2016.44.4.869