한국IT서비스학회지 (Journal of Information Technology Services)

한국IT서비스학회 (Korea Society of IT Services)
권호 표지
DOI QR코드

DOI QR Code

기업의 클라우드 컴퓨팅 도입 의사결정에 영향을 미치는 요인에 관한 연구

A Study on the Significant Factors Affecting the Adoption of Enterprise Cloud Computing

  • 임성택 (고려대학교 경영정보학과) ;
  • 공다영 (고려대학교 대학원 디지털경영학과) ;
  • 심수진 (울산대학교 경영정보학과) ;
  • 한영춘 (영남대학교 경영학부)
  • 투고 : 2011.10.19
  • 심사 : 2012.03.16
  • 발행 : 2012.03.31
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

Cloud computing is provided on demand service via the internet, allowing users to pay for the service they actually use. Since cloud computing is emerging stage in industry, many companies and government consider adopting the cloud computing. Actually a variety of factors may influence on the adopting decision making of cloud computing. The objective of this study is to explore the significant factors affecting the adoption decision of enterprise cloud computing. A research model has been suggested based on TOE framework and outsourcing decision framework. Based on 302 data collected from managers in various industries, the major findings are following. First, the benefit factors of cloud computing service such as agility and cost reduction have direct and positive effects on adoption of the service. Second, lock-in as a risk factor of cloud computing service has a negative effect while security has not. Third, both internal and external environment factors have positive effects on adoption of the service.

키워드

참고문헌

  1. 김상현, "RFID 기술수용과 구현에 영향을 주는 요인과 조직 준비성의 조절효과", 정보시스템연구, 제9권, 제1호(2010), pp.149-177.
  2. 김성준, "클라우드 컴퓨팅 환경에서의 기업정보보안 방안 : 정보보호관리체계(ISMS)를 중심으로", 경영컨설팅 리뷰, 제1권, 제2호(2010), pp.194-208.
  3. 김은홍, 박영선, 남경옥, "SaaS 품질이 서비스 성과 및 품질에 미치는 영향", 한국IT서비스학회지, 제10권, 제3호(2011), pp.127-147.
  4. 김종업, "유럽연합의 클라우드 컴퓨팅 현황과 활용", Korea Local Information Research and Development Institute, 제61권(2010), pp.86-91.
  5. 디지털타임즈, "올해는 클라우드 대외사업 나선다; 대형 IT서비스 기업들 가상화 기반 서비스 출시", 2011.
  6. 민영기, 장연욱, "정보산업 비즈니스 혁신을 위한 클라우드 컴퓨팅 도입", CIO리포트, 한국정보화진흥원, 제17권(2009).
  7. 민옥기, 김학영, 남궁한, "클라우드 컴퓨팅 기술 동향", 전자통신동향분석, 제27권, 제4호 (2009), pp.1-13.
  8. 박상철, 권순재, "클라우드 컴퓨팅으로의 사용 전환 결정요인에 관한 연구", 한국IT서비스 학회지, 제10권, 제3호(2011), pp.149-166.
  9. 성병용, "국내 기업의 클라우드 컴퓨팅 동향 및 전략", SW Insight 정책리포트, 제7호(2009), 한국 소프트웨어진흥원.
  10. 송창수, "미국 정부 클라우드 컴퓨팅 도입사례", 한국지역정보개발원, 제61권(2010), pp. 78-81.
  11. 양희동, 황세운, "모바일 클라우드 컴퓨팅 서비스 활성화 방안", KT경제경영연구소, 제7호(2010).
  12. 유석천, 백진현, "국내 금융기관의 정보시스템에 대한 전략적 아웃소싱 의사결정에 관한 연구", 정보통신정책연구, 제10권, 제1호(2003), pp.125-158.
  13. 윤성철, 이슬, "공공부문 IT 아웃소싱 의사결정 요인 도출 : 델파이방법", LG CNS, 제2권, 제2호(2003), pp.47-57.
  14. 이동만, 안현숙, 김효정, "e-비즈니스 채택요인과 성과에 관한 대기업과 중소기업의 차이 분석", 한국정보시스템학회, 제17권, 제4호 (2008), pp.157-180.
  15. 이동영, 정석찬, "기업의 RFID 수용에 있어 신뢰와 위험의 영향에 관한 연구", LG CNS, 제9권 제1호(2010), pp.61-76.
  16. 이상동, "Vision on the Clouds 2010 : 2010년도 클라우드 컴퓨팅 전망분석", 한국과학기술정보연구원, 2010.
  17. 이정아, "모바일 클라우드 서비스 국내외 정책추진현황", KT경제경영연구소, 2010.
  18. 이종숙, 박형우, "국내외 클라우드 컴퓨팅 동향 및 전망", 한국정보처리학회지, 제16권, 제2 호(2009), pp.17-30.
  19. 이주영, "클라우드 컴퓨팅의 특징 및 사업자별 제공 서비스 현황", 정보통신정책연구, 제22권, 제6호(2010).
  20. 채서일, 사회과학 조사방법론, 학현사, 1998.
  21. 최병구, 김은홍, 지석구, "SaaS 도입 성공요인에 관한 탐색적 연구", 한국IT서비스학회지, 제9권, 제4호(2010), pp.151-167.
  22. 최우석, "클라우드 컴퓨팅 서비스 전개와 시사점", SERI 경영노트, 제67호(2010), 삼성경제연구소.
  23. 한국정보화진흥원, "MS, '클라우드 컴퓨팅이 환경에 미치는 효과' 보고서 발표", IT ISSUE REPORT, 제36호(2010).
  24. 홍정식, 문희진, 조남욱, "금융 차세대시스템 구축방식의 의사결정에 대한 연구", LGCNS, 제9권, 제1호(2010), pp.19-28.
  25. Adeleye, B. C., F. Annansingh, and M. B. Nunes, "Risk management practices in IS outsourcing : An Investigation into Commercial Banks in Nigeria", International Journal of Information Management, Vol.24, No. 2(2004), pp.167-180. https://doi.org/10.1016/j.ijinfomgt.2003.10.004
  26. Aminul, I., M. and F. A. Sobhani, "Determinants of Outsourcing Decision in the Manufacturing Industry in Bangladesh", AIUB Bus Econ Working Paper Series, Vol.2008, No.23(2008).
  27. Armbrust, M., A. Fox, R. Griffith, A. D. Joseph, R. H. Katz, A. Konwinski, G. Lee, D. Patterson, A. Rabkin, I. Stoica and M. Zajaria, Above the Clouds : A Berkeley View of Cloud Computing, UC Berkeley Reliable Adaptive Distributed System Labortory, 2009.
  28. Bradford, M. and J. Florin, "Examining the Role of Innovation Diffusion Factors on the Implementation Success of Enterprise Resources Planning Systems", International Journal of accounting Information System, Vol.4, No.3(2003), pp.205-225. https://doi.org/10.1016/S1467-0895(03)00026-5
  29. Brown, S. and F. Fai, "Strategic Resonance Between Technological and Organisational Capabilities in the Innovation Process within Firms", Technovation, Vol.26, No.1(2006), pp.60-75. https://doi.org/10.1016/j.technovation.2004.08.008
  30. Brynjolfsson, E. and L. M. Hitt, "Beyond the productivity paradox", Communication of the. ACM, Vol.41, No.8(1998), pp.49-55.
  31. Buehrer, R. E., S. Senecal, and E. B. Pullins, "Sales Force Technology Usage-Reasons, Barriers, and Support : An Exploratory Investigation", Industrial Marketing Management, Vol.34, No.4(2005), pp.389-98. https://doi.org/10.1016/j.indmarman.2004.09.017
  32. Catteddu, D. and G. Hogben, "Cloud Computing : Benefits, Risks and Recommendations for Information Security", European Network and Information Security Agency (ENISA), (2009), pp.1-125.
  33. Chau, P. Y. K. and K. Y. Tam, "Factors Affecting the Adoption of Open Systems : An Exploratory Study", MIS Quarterly, Vol.21, No.1(1997), pp.1-24. https://doi.org/10.2307/249740
  34. Goscinski, A. and M. Brock, "Toward Dynamic and Attribute Based Publication, Discovery and Selection for Cloud Computing", Future Generation Computer Systems, (2010), pp.947-970.
  35. Grover, V. and M. D. Goslar, "The Initiation, Adoption, and Implementation of Telecommunications Technologies in U. S. Organizations", Journal of Management Information Systems, Vol.10, No.1(1993), pp.141- 163. https://doi.org/10.1080/07421222.1993.11517994
  36. Hong, W. Y. and K. Zhu, "Migrating to Internet- based E-commerce : Factors Affecting E-commerce Adoption and Migration at the Firm Level", Information and Management, Vol.43, No.2(2006), pp.204-221. https://doi.org/10.1016/j.im.2005.06.003
  37. Iacovou, C. L., I. Benbasat, and A. A. Dexter, "Electronic Data Interchange and Small Organisations : Adoption and Impact of Technology", MIS Quarterly, December, Vol. 19, No.4(1995), pp.465-485. https://doi.org/10.2307/249629
  38. Kim, W., S. D. Kim, E. S. Lee, and S. Y. Lee, "Adoption Issues for Cloud Computing", Proceeding iiWAS 2009 Proceedings of the 11th International Conference on Information Integration and Web-based Applications and Servicesm, 2009.
  39. Klems, M., J. Nimis, and S. Tai, "Do Clouds Compute? A Framework for Estimating the Value of Cloud Computing", Lecture Notes in Business Information Processing, Vol.22, No.4(2009), pp.110-123.
  40. Kremic, T., "Outsourcing Decision Support : A Survey of Benefits, Risks, and Decision factors : Supply Chain Management", An International Journal, Vol.11, No.6(2006), pp.467-482.
  41. Kuan, K. K. Y. and P. Y. K. Chau, "A Perception-Based Model for EDI Adoption in Small Business Using a Technology-Organization-Environment Framework", Information and Management, Vol.38, No.8 (2001), pp.507-512. https://doi.org/10.1016/S0378-7206(01)00073-8
  42. Kynetix Technology Group, Cloud Computing : A strategy guide for board level executive, Kynetix Management Guide, 2009.
  43. Kyobe, M. E., "Investigating the Strategic Utilization of IT Resources in the Small and Medium-sized Firms of the Eastern Free State Province", International Small Business Journal, Vol.22, No.4(2004), pp. 131-158. https://doi.org/10.1177/0266242604041311
  44. Laughlin, S. P., "AN ERP GAME PLAN", Journal of Business Strategy, Vol.20, No.1 (1999), pp.32-37.
  45. Lee, M. H., Factors Affecting Information Systems Sourcing Decisions : Data Processing Services in the Banking Industry, Ph. D. Dissertation, University of Texas, 1994.
  46. Lin, H. F. and S. M. Lin, "Determinants of E-business Diffusion : A Test of the Technology Diffusion Perspective", Technovation, Vol.28, No.3(2008), pp.135-145. https://doi.org/10.1016/j.technovation.2007.10.003
  47. Loh, L., The Economics and Organization of Information Technology Governance : Sourcing Strategic for Corporate Information Infrastructure, Ph. D. Dissertation, MIT, 1993.
  48. Loh, L. and N. Venkatraman, "An Empirical Study of Information Technology Outsourcing : Benefits, Risks, and Performance Implications", Proceedings of International Conference on Information Systems, (1995), pp.277-288.
  49. Miranda, S. M. and Y. M. Kim, "Professional versus Political Contexts : Institutional Mitigation and the Transaction Cost Heuristic in Information Systems Outsourcing", MIS Quarterly, Vol.30, No.3(2006), pp.725-753. https://doi.org/10.2307/25148747
  50. Oliveira, T. and M. F. Martins, "Understanding E-business Adoption across Industries in European Countries", Industrial Management and Data System, Vol.110, No.9(2010), pp.1337-1354. https://doi.org/10.1108/02635571011087428
  51. Pan, M. J. and W. Y. Jang, "Determinants of the Adoption of Enterprise Resource Planning within the Technology-Organization-Environment Framework : Taiwan's Communications", Journal of Computer Information Systems, Vol.48, No.3(2008), pp.94-102.
  52. Peltier, J. W., J. A. Schibrowsky, and Y. Zhao, "Understanding the Antecedents to the Adoption of CRM Technology by Small Retailers : Entrepreneurs vs Owner-managers", International Small Business Journal, Vol.27, No.3(2009), pp.307-336. https://doi.org/10.1177/0266242609102276
  53. Poston, R. and S. Grabski, "Financial Impacts of Enterprise Resource Planning Implementations", International Journal of Accounting Information Systems, Vol.2(2001), pp.271-294. https://doi.org/10.1016/S1467-0895(01)00024-0
  54. Ravichandran, T., "Organisational Assimilation of Complex Technologies : An Empirical Study of Component-based Software Development", IEEE Transactions on Engineering Management, Vol.52, No.2(2005), pp.249-268.
  55. Rosen, G., "The Business of Clouds", ACM Crossroads, 2010.
  56. Son, J. Y. and I. Benbasat, "Organizational Buyers' Adoption and Use of B2B Electronic Marketplaces : Efficiency-and Legitimacy-Oriented Perspectives", Journal of Management Information Systems, Vol.24, No.1(2007), pp.55-99. https://doi.org/10.2753/MIS0742-1222240102
  57. Tan, T. C. F., "A Perception-Based Model for Technological Innovation in Small and Medium Enterprises", 18th European Conference on Information Systems, (2010), pp. 1-13.
  58. Tornatzky, L. G. and M. Fleischer, The Processes of Technological Innovation, Lexington Books, Lexington, MA. 1990.
  59. Wang, S. and W. Cheung, "E-Business Adoption by Travel Agencies : Prime Candidates for Mobile e-Business", International Journal of Electronic Commerce, Vol.8, No.3 (2004), pp.43-63.
  60. Wang, Y. M., Y. S. Wang, and Y. F. Yang, "Understanding the Determinants of RFID Adoption in the Manufacturing Industry", Technological Forecasting and Social Change, Vol.77, No.5(2010), pp.803-815. https://doi.org/10.1016/j.techfore.2010.03.006
  61. Willcocks, L. P. and W. L. Currie, "Information Technology in Public Services : Towards the Contractual Organization?", British Journal of Management, Vol.8, No.1 (1997), pp.107-120.
  62. Wu, W. W., "Mining Significant Factors Affecting the Adoption of SaaS Using the Rough Set Approach", Journal of Systems and Software, Vol.84, No.3(2010), pp.435- 441.
  63. Yang, S. M., M. H. Yang, and J. T. Wu, "The Impacts of Establishing Enterprise Information Portals on E-business Performance", Industrial Management and Data Systems, Vol.105, No.3(2005), pp.349-368. https://doi.org/10.1108/02635570510590156
  64. Zhu, K., K. L. Kraemer and X. Sean, "A Cross-Country Study of Electronic Business Adoption Using the Technology-Organizaton-Environment Framework", Proceedings of the 23rf International Conference of Information Systems, Barcelona, (2002), pp. 336-348.
  65. Zmud, R. W., "Diffusion of Modern Software Practices : Influence of Centralization and Formalization", Management Science, Vol.28, No.12(1982), pp.1421-1431. https://doi.org/10.1287/mnsc.28.12.1421
  66. web site, http://www.gartner.com/it/page.jsp?id=1389313.

피인용 문헌

  1. Determinants of Software-as-a-Service Adoption Intention Among Small and Medium-sized Korean Firms vol.30, pp.2, 2013, https://doi.org/10.7737/KMSR.2013.30.2.011
  2. Cloud Computing Acceptance at Individual Level Based on Extended UTAUT vol.12, pp.1, 2014, https://doi.org/10.14400/JDPM.2014.12.1.287