간호행정학회지 (Journal of Korean Academy of Nursing Administration)

  • 제18권1호
  • /
  • Pages.13-22
  • /
  • 2012
  • /
  • 1225-9330(pISSN)
  • /
  • 2288-4955(eISSN)
한국간호행정학회 (Korean Academy of Nursing Administration)
권호 표지

병원간호사의 의사소통 만족 수준이 조직몰입에 미치는 영향

Relationship Between Organizational Communication Satisfaction and Organizational Commitment among Hospital Nurses

  • 투고 : 2011.10.15
  • 심사 : 2012.02.02
  • 발행 : 2012.03.31
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

Purpose: This study was done to analyze the relationship between organizational communication satisfaction and organizational commitment among hospital nurses. Method: A survey was conducted with 647 nurses who were working in 24 hospitals in Korea. Data were collected during August 2010. Data were analyzed using descriptive statistics, t-test, ANOVA, Pearson correlation analysis, and multiple regression. Results: The mean level of organizational communication satisfaction was 3.15 (min 1.88 -max 4.88) and the mean level of organizational commitment was 3.21 (min 1.33 - max 4.83). There was a statistically significant correlation between organizational communication satisfaction and organizational commitment (r=. 655). According to analysis of the impact of the subconstructions of organizational communication satisfaction on organizational commitment, the following factors had significant influence on organizational communication satisfaction: vertical communication, communication media, and organizational climate. Conclusion: These findings showed that communication satisfaction was the most important factor for nurses' organizational commitment. Therefore, there is a need to develop communication strategies and skills for hospital nurses to increase the level of communication satisfaction.

키워드

참고문헌

  1. Clampitt, P., & Downs, C. (1993). Employee perceptions of the relationship between communication and productivity: A field study. Journal of Business Communication, 31(1), 5-28.
  2. Downs, C., & Hazen, H. (1977). A factor analytic study of communication satisfaction. Journal of Business Communication, 14, 63-73.
  3. Gray, J., & Laidlaw, H. (2004). Improving the measurement of communication of satisfaction. Management Communication Quarterly, 17(3), 425-448.
  4. Ha, N. S., & Choi, Jung, (2002). The relationship among leadership styles of nurses manager, job satisfaction, organizational commitment and turnover intention. Journal of Nursing Administration, 26(5), 21-28.
  5. Hecht, M. L. (1978). The conceptualization and measurement of interpersonal communication satisfaction. Human Communication Research, 4(3), 253-264.
  6. Hong, E. M. (2007). A study on hospital nurse's level of communications and their preception of the organizational activities. Unpublished master's thesis, Kyung Hee University of Korea, Seoul.
  7. Jang, H. Y. (2002). A study of organizational communication. Journalism and Communication, 8, 33-63.
  8. Jang, W. S. (2004). Analysis on organizational commitment in Accordance with Communication types of Hospital Organization. Unpublished master's thesis. Koshin University of Korea, Busan.
  9. Jeong, D. Y. (1994). Personnel management and organization in Hospital. Seoul: Hyunmunsa.
  10. Ji, M. J. (2003). The relationship between the fitness of organizational support and job involvement organizational commitment of clinical nurses. Unpublished master's thesis, Dankook University of Seoul, Cheonan.
  11. Lee, H. S., & Kim, J. K. (2010). Relationship among communication competence, communication types, and organizational commitment in hospital nurses. Journal of Korean Academy of Nursing Administration, 15(4), 488-496.
  12. Lee, M. K. (2006). A study on the organizational commitment, interpersonal conflict and conflict management style of hospital nurse. Unpublished master's thesis, Kwandong University of Korea, Kangeung.
  13. Lee, H. S., & Kim, J. K. (2010). Relationship among communication competence, communication types, and organizational commitment in hospital nurses, Journal of Korean Academy of Nursing Administration, 16(4), 488-496.
  14. Mowday, R., Steers, R., & Porter, L. (1973). The measurement of organizational commitment. Journal of Vocational Behavior, 14, 224-247.
  15. Mowday, R.T., Steers, L. W., & Porter, R. M. (1982). Employee-Organization linkages: The psychology of commitment absenteeism and turnover. New York: Academic Press.
  16. Noh, Y. J., Ryu, S. W., & Kim, Y. R. (2009). Balanced strategy, coordinating and learning mechanism, and performance of hospitals. Korean Journal of Hospital Management, 14(4), 1-24.
  17. Park, K. J., & Lee, Y. N. (2010). Factors influencing organizational commitment among hospital. Journal of Korean Academy of Nursing Administration, 16(3), 250-258
  18. Park, J. H. (2003). Organizational communication satisfaction and job satisfaction for nurses in hospital setting. Unpublished master's thesis, Ewha Womans University of Korea, Seoul.
  19. Pettit, J. D., Jr., Goris, J. R., & Vaught, B. C. (1997). An examination of organizational communication as a moderator of the relationship between job performance and job satisfactions. The Journal of Business Communication. 34, 81-98.
  20. Pincus, J. D. (1986). Communication satisfaction: Job satisfaction and job performance. Human Communication Research, 12(3), 395-334.
  21. Porter, L. W., Steers, R. M., Mowdays, R. T., & Boulian, P. V. (1974). Organizational commitment, job satisfaction, and turnover among psychiatric technicians. Journal of Applied Psychology, 59, 603-609.
  22. Putti, J. M., Aryee, S., & Phau, J. (1990). Communication relationship satisfaction and commitment. Group and Organization Studies, 15(1), 44-52.
  23. Redding, W. C. (1978). Communication within the organization. N.Y: Industrial Communication Council.
  24. Scott, W. G. (1976). Organizational Theory: A structural and behavior analysis. N.Y: Irwin Press.
  25. Shirey, M. R. (2008). Sleepless in America: nurse managers cope with stress and complexity. The Journal of Nursing Administration, 38(3), 125-131.
  26. Steers, R. M. (1977). Antecedents and outcomes of organizational commitment. Administrative Science Quarterly, 22(1), 46-56.
  27. Varona, F. (1996). Relationship between communication satisfaction and organizational commitment in three guatemalan organization. Journal of Business Communication, 33, 111-140.
  28. Wagner, C. M. (2007). Organizational commitment as a predictor variable in nursing turnover research: literature review. Journal of Advanced Nursing, 60(3), 235-347.
  29. Woo, K. H. (2008). Relationship of interpersonal relationship tendency personality and job satisfaction organizational commitment among clinical nurses. Unpublised masters's thesis, Hanyang University, Seoul.
  30. Xing Mei (2010). Analyzing the difference and cause of communication satisfaction and organizational commitment M & A company. Unpublished doctoral dissertation, Hanyang University of Korea, Seoul.