참고문헌
- Cho, M . S., Kim, E. S., & Sim, M . J.(2004). A study on customer satisfaction with and related factors of beauty service. J. of Korean Society of Cosmetics, 10(1), 65-73.
- Cho, M. Y.(2000). A research study on the beautician's way of thinking according to the area and size the beauty shop. J. of Korean Society of Cosmetics, 6(2), 295-309.
- Choi, S. J., & Park, H. W.(2008). The attitude of hair cut, permanent wave, coloring by age in women's customer. J. of Fashion Business, 12(4), 28-45.
- Chung, D. Y.(2008). 21세기 고객맞춤경영 매스 커스터마이제이션 [Mass Customization]. Seoul: Mplanning.
- Chung, H. S.(2006). Hairdressing service consumers' dualistic loyalty to service person and store. Unpublished doctoral dissertation, Seoul National University, Seoul, Korea.
- Chung, H.(2002). 미용과 경영 [Beauty and Management]. Seoul: Yelim.
- Hwang, B. J.(2006). A study on strategy of beauty service through perceived service's effect on customer satisfaction. J. of Industrial Economy, 19(1), 179-203.
- Hwang, S. A., & Hwang, S. J.(2001). A study on service quality and consumer satisfaction of beauty parlor. J. of the Korean Society of Costume, 51(8), 171-183.
- Hwang, S. A., & Hwang, S. J.(2005). The influences of employees' costomer orientation and relationship quality(satisfaction-trust-commitment) on revisit intention and word-of-mouth intention. J. of Service Management, 6(2), 151-186.
- Kim, C. J.(1998). A comparative analysis of the characteristics of male consumers segmented by fashion leadership. J. of the Korean Society of Costume, 37, 89-102.
- Kim, E. J., Bae, B. R., & Park, S. J.(2007). A study on the university students' purchasing tendencies on hair beauty service. J. of Korean Society of Cosmetics, 13(3), 1388-1395.
- Kim, M. J. & Lim, Y. J.(2008). The influence of the quality of service in the beauty industry on customer satisfaction, and the relationship between switching cost and customer loyalty. J. of the Korean Society of Costume, 58(9), 99-113.
- Kim, S. N.(2005). Analysis on the effect of the perceived beauty service quality on the purchase. Kyung Hee University, Unpublished doctoral dissertation, Seoul, Korea.
- Kim, S. O.(1997). An empirical study on the quality awareness of beauty service. Unpublished master's thesis, Paichai University, Daejeon, Korea.
- Lee, K. H.(2005). A study on the relationship marketing strategy in beauty service. Chosun University, Unpublished master's thesis, Kwangju, Korea.
- Lee, S. M., & Jung, S. H.(2005). The customers satisfaction of another beauty salon service. J. of Korean Society of Cosmetics, 11(3), 258-264.
- Lee, S. N., & Kim, S. N.(2007). A study on the influence of the beauty salons customers selection on behavior after using. J. of Fashion Business, 11(2), 32-41.
- Jeon, S. K., & Park, S. J.(2002). A study on the relationship marketing strategy for customer: Focus on beauty culture service. J. of Korean Society of Cosmetics, 8(2), 181-187.
- Oh, G. S.(2008). A study on the awareness of beauty parlor users about the PL act and the improvement of service. J. of Korean Society of Cosmetics, 14(3), 717-731.
- Park, E. J., & Chang, Y. Y.(2002). Service quality and consumer satisfaction in beauty service: Relating to the outcome quality and the process quality. The Research J. of the Custom Culture, 10(4), 350-363.
- Park, E. J., & Oh, K. S.(2006). Job satisfaction and customer satisfaction of beauty shops: Compassing with franchaised and non-franchaised beauty shops. The Research J. of the Custom Culture, 14(5), 715-727.
- Park, E. J.(2007). The effects of beauty service on customer satisfaction and word-of-mouth intention in the beauty industry. J. of the Korean Society of Clothing & Textiles, 31(4), 574-583. https://doi.org/10.5850/JKSCT.2007.31.4.574
- Pine, B. J.(1993). Mass customization: The new frontier in business competition. Boston: Havard Business School Press.
- Ryu, M. H.(2005). Consumer complaint behavior over dissatisfaction with beauty salon service. J. of Korean Home Management Association, 23(4), 79-89.
- Svensson, C., & Barford, A.(2002). Limits and opportunities in mass customizaiton for build-to-order SMEs. Computer in Industry, 49(1).
- Won, Y. K.(1999). A study on the relationship marketing for customer satisfaction in beauty industry. Unpublished master's thesis, Sookmyung Women's University, Seoul, Korea.
- Yang, H. S., & Lee, Y. R.(2007). Apparel brands's implementation and customers' expectation of mass customization. J. of the Korean Society of Clothing & Textiles, 31(5), 753-764. https://doi.org/10.5850/JKSCT.2007.31.5.753
- Yun, S. Y.(2006). An empirical study of the effect of service quality on customer satisfaction in the beauty salon. J. of Korean Society of Cosmetics, 12(1), 3-12.