DOI QR코드

DOI QR Code

소셜네트워크서비스 특성이 이용자 만족도에 영향을 미치는 요인

Factors Affecting the Characteristics of SNS on User Satisfaction and Intention

  • 투고 : 2012.12.05
  • 심사 : 2012.12.20
  • 발행 : 2012.12.30

초록

The identified research result can be outlined more specifically as follows: first, informativeness of SNS was giving positive impact to some degree on the user satisfaction; second, connectivity of SNS was giving very positive impact on the user satisfaction; third, accessibility was giving very positive impact on the user satisfaction; forth, usability of SNS was giving very positive impact on the user satisfaction; fifth, amusement of SNS was giving very positive impact on the user satisfaction; the satisfaction level of SNS users gave positive impact on the further intention of SNS users. It was identified, however, that interactiveness of SNS was the factor that did not give much impact on the user satisfaction. This result comes from the analysis that SNS is convenient to actively explore and get further information that users wish to find, while they are insufficient in function to provide the information other users require or exchange information among users through the SNS.

키워드

피인용 문헌

  1. 사용자 만족에 영향을 미치는 SNS 이용 동기에 관한 연구 - 페이스북 사용자를 중심으로 - vol.10, pp.1, 2014, https://doi.org/10.17662/ksdim.2014.10.4.237
  2. A Study on the Effects of SNS Information Characteristics and SNS Site Characteristics on the Intention to Visit a Restaurant vol.21, pp.1, 2015, https://doi.org/10.20878/cshr.2015.21.1.012012012
  3. SNS몰입이 사회성에 미치는 영향 vol.19, pp.2, 2012, https://doi.org/10.15813/kmr.2018.19.2.002
  4. Effects of social network services (SNS) subjective norms on SNS addiction vol.29, pp.6, 2012, https://doi.org/10.1080/14330237.2019.1694735