Journal of the Korean Society for information Management (정보관리학회지)

Korean Society for Information Management (한국정보관리학회)
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Influence of Interfaces on Novice Users' Performance in Social Virtual Worlds

사회적 가상세계에서 인터페이스가 초보사용자들의 성과에 미치는 영향

  • Jung, Yoonhyuk ;
  • Ju, Boryung (Louisiana State University, School of Library & Information Science) ;
  • Zach, Lisl (Drexel University, College of Information Science and Technology)
  • Received : 2012.08.23
  • Accepted : 2012.10.28
  • Published : 2012.12.30
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Abstract

This paper explores how interface environments have an influence on novice users' performance in social virtual worlds (SVWs), which are emerging user-centric three-dimensional cyberspaces. Despite their early popularity, SVWs have experienced that numerous new users leave the cyberspaces soon before they become long-term users. One possible reason is that unfamiliar interfaces of SVWs can be a barrier to novice users' adaptation of the technology. To understand a role of interfaces in the users' assimilation of SVWs, we examine an impact of three interface factors (presence, affordance, and feedback) on performance which is regarded as a yardstick for users' adaptation of SVWs. Forty participants were recruited and went through one-hour experimental sessions with seven tasks in Second Life; they were also asked to answer a questionnaire. Findings indicate that while affordance and feedback are significant factors influencing novice users' performance, presence has no impact on their performance.

본 연구는 사용자 중심의 3D 사이버공간인 사회적 가상세계에서 인터페이스 환경이 어떻게 초기사용자들의 성과에 영향을 미치는 지에 대해 탐색하였다. 초기의 인기에도 불구하고 사회적 가상세계는 많은 사용자들의 이탈을 경험하고 있다. 한 가지 가능한 원인은 초기사용자들에게 익숙하지 않은 사회적 가상세계의 인터페이스가 그들의 적응에 방해가 될 수 있다는 것이다. 사회적 가상세계에서 하고자 하는 작업에 대한 실패는 초기사용자들의 이탈을 가속화시킬 수 있다는 점에서, 본 연구는 인터페이스 요소들(현존감, 지원성, 피드백)의 초기사용자의 성과에 미치는 영향을 탐색하였다. 40명을 대상으로 하는 실험에서, 각 참여자는 사회적 가상세계인 세컨드라이프에서 7개의 작업을 수행한 후, 설문서에 답하였다. 실험결과, 사회적 가상세계의 지원성과 피드백은 초기사용자의 성과에 유의미한 영향을 끼치는 것으로 나타났으나 현존감은 영향이 없는 것으로 나타났다.

Keywords

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