Information Systems Review (경영정보학연구)

The Korea Society of Management Information Systems (한국경영정보학회)
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A New Approach to Improve Knowledge Sharing Activities at the Organizational Level by Rearranging Members of Current CoPs

실행공동체 멤버 재구성을 통한 조직차원에서의 지식공유 활동 개선 방안 연구

  • Lee, Su-Chul (POSTECH(Pohang University of Science and Technology)) ;
  • Suh, Eui-Ho (POSTECH (Pohang University of Science and Technology)) ;
  • Hong, Dae-Geun (POSTECH (Pohang University of Science and Technology))
  • Published : 2011.08.31
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Abstract

Recently, many companies have started to manage and support CoPs formally at the organizational level because of strategic usability of CoP. These companies are also seeking ways to motivate CoP members to actively participate in their groups. Accordingly, this paper proposes one way of increasing CoP activities by rearranging CoP members. In practice, active CoP members often lead their groups. Therefore, rearranging members can, eventually, be one method to motivate more individuals to participate in CoP activities. This paper first suggests a new approach in order to improve knowledge sharing activities at the organizational level based on rearranging members of current CoPs. Second, a mathematical model is presented which maximizes total BLS (Balanced Level Score) of company A with several constraints. Then a real world problem is changed to a popular problem, VRP to solve this problem. Third, the solution program was developed to find a meaningful solution.

실행공동체는 특정 주제에 대해 관심을 가지고 있는 조직 구성원들이 자발적인 상호작용을 기반으로 학습을 수행하는 접근법으로, 성공적인 지식경영을 위한 혁신 인프라 요소 중 하나로 강조되고 있다. 최초의 실행공동체는 자발적이고 비공식적으로 운영되는 것을 전제로 하였으나, 실행공동체의 전략적 활용 가능성이 알려지면서 많은 기업들이 공식적인 관리와 지원을 하고 있다. 따라서 이러한 기업들은 실행공동체 구성원의 활발한 참여를 장려하는 방법을 모색하고 있다. 본 연구에서는 실행공동체 구성원 재구성을 통해 조직차원에서의 새로운 지식공유 활동 개선 방안을 제시하고자 한다. 실제적으로 지식공유활동을 활발히 하는 실행공동체 구성원들이 그들이 속한 실행공동체 전체의 지식 공유활동을 이끌고 있으며, 따라서 이와 같은 활발한 구성원을 재배치함으로써 기업 조직차원에서 실행공동체 전체의 지식공유 활성화를 기대할 수 있다. 본 연구에서는 이러한 사항을 반영하여, 조직차원에서의 새로운 지식공유 활동 개선을 목적으로 실행공동체 구성원의 최적 재구성 방안을 찾기 위한 수리모텔을 수립하였다. 수립된 수학모델은 비선형 해를 찾는 문제이므로 해당 문제를 차량경로문제로 전환하여 휴리스틱 알고리즘을 적용하여 풀고자 시도하였다. 실행공동체를 경로, 구성원을 노드, 구성원 유형의 중요도를 거리에 대응함으로써 문제 변환을 하였으며, 휴리스틱 알고리즘 중 다수이동 방법을 적용하여 가능해를 도출하였다. 이와 같은 알고리즘을 적용하기 위한 솔루션 프로그램을 개발하였으며, 솔루선 프로그램의 적합성을 검증하기 위해 실제로 실행 공동체를 전략적으로 활용하고 있는 기업 A의 자료를 이용하여 효과성을 검증하였다.

Keywords

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