Korean System Dynamics Review (한국시스템다이내믹스연구)
- Volume 12 Issue 1
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- Pages.89-114
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- 2011
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- 1229-8085(pISSN)
System Thinking for Increasing the Operational Efficiency of Door-to-door Delivery Network
택배네트워크의 운영효율성 증진을 위한 시스템 사고
- 최강화 (한성대학교 경영학부)
- Received : 2011.02.17
- Accepted : 2011.04.22
- Published : 2011.04.30
Abstract
With steady increase in the demand for door-to-door delivery services, courier service providers are facing a constant pressure to reduce delivery price in order to secure quantity order and to improve the efficiency and reliability for customer service. The objective of this research is to explain the structure of the door-to-door delivery including door-to-door delivery service demand, sorting capacity in the hub-terminal, and the system performance measures such as service reliability networks using causal loop diagram(CLD). Based on causal relation, this research describes a comprehensive approach to examine how capacity reliability contributes to the renewal of the firm's competences through its reciprocal relationship with travel time reliability and connectivity reliability. Also, this research suggests the policy alternatives to improve effectiveness and efficiency of door-to-door delivery network in response to increase customer satisfaction and profit maximization of the courier service providers: operational, tactical, and strategic levels.