입원 환아 부모가 지각한 간호사의 의사소통 기술

Nurse's Communication Skills as Perceived by the Parents of Inpatients

Purpose: This study is descriptive survey research that examined nurses' communication skills perceived by inpatient children's parents for short period due to acute diseases in children's hospital and aimed to make a qualitative improvement of nursing with the basic materials for improving nursing service for inpatient children. Methods: The subjects were 177 parents of children who were hospitalized in a children's hospital in Gwangju from May 1 to June 16, 2009. A structured questionnaire which consisted of a communication and interpersonal skills developed by Yodkowsky et al. (2006). Data collected from them were processed and analyzed with the SPSS/WIN program. Results: Nurses' communication skills as perceived by the parents of inpatients scored an average 4.11, communication scored 4.02, and interpersonal relationship scored 4.18. The scores of interpersonal relationship were mostly higher. Nurses' communication skills as perceived by the parents of inpatients according to general characteristics showed statistically significant differences depending on the number of children and the birth order. Conclusion: it was considered that nurses' emotional characteristics were important for inpatient children. it is thought that the positive communication skills considering the emotional aspects in planning and performing nursing for inpatient children should be achieved.