References
- 관세청. 2011. 커피 교역으로 본 우리나라 커피시장
- Bae HK. 2004. Influence of emotional experience in the store on store loyalty. Ewha Womans University. Master's thesis
- Baker J. 1987. The role of environment in marketing services: the consumer perspectives. In service challenge: integrating for competitive advantage, Czepiel JA. eds, Chicago: American Marketing Association: 79-84
- Baker J, Parasuraman A, Grewal D, Voss GB. 2002. The influence of multiple store environment cues on perceived merchandise value and patronage intention. J Marketing 66(April):120-141
- Bitner M. 1992. Servicescapes: the impact of physical surroundings on customers and employees. J Marketing 56(1):57-71 https://doi.org/10.2307/1252042
- Cho KH, Lim CU. 1999. The effects of customer satisfaction and switching barrier on store loyalty. Korean Marketing Review 14(1):47-74
- Choi YS, Kim YT, Jhee OH. 2009. A study on university students` coffee shop use in the seoul area. Culinary Research 15(1):287-295
- Chung IK, Park CJ. 2004. A Study of the Effects of the Customer Value and Switching Barriers on the Repurchase Intention in Internet Shopping Malls. Asia Pacific J Information Systems 14(1):185-209
- Donovan RJ, Rossiter JR. 1982. Store atmosphere: an environmental psychology approach. J Retailing 58(Spring):271-302
- Jeon DY, Chae MS. 2003. Small and medium-sized stores` competitive strategies, marketing capabilities, and retail performance: competing against mass merchandisers. J Channel and Retailing 8(1):91-116
- Jo MN. 2006. The effect of customers cognitive end emotional responses to restaurant service encounter on formation of service loyalty. J Tourism Sciences 30(5):173-196
- Jo MN. 2011. The effect of restaurant in-store color and music congruency on customer's emotional responses and behavioral intentions. Korean J The Sci Emotion & Sensibility 14(1):27-38
- Jung HS, Yoon HH. 2010. The effects of servicescapes in korean restaurants on customers` experiential value, pleasure feeling and customer satisfaction. J Korean Soc Dietary Culture 25(1):36-46
- Jung YW. 2006. A study on the factors of customer satisfaction and customer loyalty in coffee houses. Culinary Research 12(4):1-17
- Kim DJ, Kim KR. 2010. A perceptual mapping of coffee shop brands and preference attributes. Culinary Research 16(3):66-75
- Kim GJ, Byun GI. 2010. The comparison of homemade and foreign coffee shop brands in potential effects of their service quality on satisfaction and behavioral intentions of customers. Korean Academic Soc Hotel Administration 19(4):187-206
- Kim HB, Lee JW, Ro YJ. 2007. Impacts of choice attributes on customer loyalty in the coffee-shop restaurant. J Foodservice Management 10(4):237-252
- Kim HR. 2009. A study on physical environment effect of the coffee store on customer satisfaction and behavior intention. Sejong University. Master thesis
- Kim JR. 1993. A study on the effect of the physical environment in a store on customers' attitudes toward the store. Seoul National University. Master's thesis
- Kim JS, Choi SH. 2011. A study on the effects of brand individuality of specialty coffee shops on brand loyalty. Culinary Research 17(1):124-141
- Kim JY, Kim HJ, Kim CM. 2009. The influence of service elements on customers` emotion and loyalty: focused on specialty coffee shop customers. Culinary Research 15(1):271-286
- Kim JY. 2003. Impacts of brand personality through customers' emotion on satisfaction, trust, and loyalty in restaurant industry. Sejong University. phD thesis
- Kim KS. 2010. Effect of store's cognitive factor on the formation of brand identity-focused on the factor of interior environment of coffee brand. J Korean Soc Design Culture 16(2):74-81
- Kim SH, Kim JY, Seo BK, Huh YJ. 2011. The impacts of servicescape and human services on customer responses-the case of healthcare services. J Consumer Studies 22(3):323-349
- Kim SS, Kim BK, Park JO. 2006. Identification of selection attributions and assessment of brand equity of take-out coffee shops using conjoint analysis. J Foodservice Management 9(4):49-69
- Kim SY. 2001. The effects on the component of package tour for tourist satisfaction and revisit: analysis of 20-30's japanese female tourist. Dong-A University. Master's thesis
- Kim TH, Rhee BR, Son EY. 2009. A study on the effectiveness for the consentaneity of brand image and self-image in the brand attitude and choice intention: focused on the coffee brand. Korea Academic Soc Hotel Administration 18(1):171-185
- Kim YO. 2003. A study on the choice attributes and customer satisfaction of a take-out coffee shop. Culinary Research 9(3):141-154
- Lee HL, Wang S, Kim TG. 2002. The effect of the perceived service quality by physical environment of the hotel western restaurant on customer satisfaction. Korean J Tourism Research 17(2):177-197
- Lee HY, Ahn SS, Hyun KS. 2010. The effects of physical environment, product and service quality on behavioral intentions in the food service industry. J Foodservice Management 13(4):217-245
- Lee JJ, Park JS. 2011. Food & beverage: the effect of the images of the origin country and the coffee brand on the brand evaluation. J Hospitality Tourism Studies 40(0):254-275
- McDougall GHG, Levesque T. 2000. Customer satisfaction with service: putting perceived value into the equation. J Service Marketing 14(5):392-410 https://doi.org/10.1108/08876040010340937
- Mehrabian A, Russell J. 1974. An approach to environmental psychology. Cambridge, MIA: MIT Press
- Park BG. 2011. Physical environment of the coffee specialty shop sentimental reaction and it affects customer satisfactory and conduct intention. Kyunggi University. Master thesis
- Park HS. 2010. A study on customer satisfaction, consumer commitment, and relational outcomes in coffee houses. Culinary Research 16(5):25-36
- Park JY, Suk MR. 2011. Influence of brand awareness and brand image of take-out coffee shop on the customers satisfaction and loyalty. Korean J Tourism Res 26(1):183-199
- Park KH, Yoon JH. 2006. CoffeeSERV: multiple-item scale for measuring service quality of specialty coffee shop. J Foodservice Management 9(3):7-26
- Park KM. 2010. A study of college students actual conditions of using coffee shops and choice attributes: focused on seongnam area. Korean J Food Nutr 23(1):52-62
- Son YJ. 2010. The effect of consumer choice attributes on customer satisfaction, revisit and word-of-mouth intention in a coffee shop. Culinary Research 16(4):76-93
- Um YH. 2010. The impact of servicescape of coffee shop to customer satisfaction and relationship performance. Korean J Tourism Hospitality Res 24(3):329-344
- Wakefield K, Blodgett J. 1996. The effect of the service scapes on customers' behavioral intentions in leisure service setting. J Service Marketing 10(6):45-61 https://doi.org/10.1108/08876049610148594
- Yi YJ, Kim WC. 1998. The influence of physical environment on service quality perception. Korean Marketing Review 13(1):55-68
- Yi YJ, Lee SJ. 2006. Determinants of customers information engagement and the moderating effect of involvement: Focused on WOM and cooperation. Korean J Marketing 8(3):13-40
- Yi YJ. 2008. Service Marketing. 4th eds. Hakhyunsa
Cited by
- Importance-Performance Analysis of Quality Attributes of Coffee Shops and a Comparison of Coffee Shop Visits between Koreans and Mongolians vol.42, pp.9, 2013, https://doi.org/10.3746/jkfn.2013.42.9.1499
- Influence of Coffee Education on Importance and Satisfaction of Coffee House Selection Attributes in Gwangju and Jeonnam Area vol.27, pp.2, 2012, https://doi.org/10.7318/KJFC/2012.27.2.184
- Analysis of University Student' Perception of Coffee Shop Prices through Price Sensitivity Measurements vol.41, pp.8, 2012, https://doi.org/10.3746/jkfn.2012.41.8.1182
- 중국 커피 전문점 이용고객의 해피니스가 지속이용의도에 미치는 영향에 관한 연구 vol.10, pp.3, 2011, https://doi.org/10.13106/ijidb.2019.vol10.no3.25.