DOI QR코드

DOI QR Code

Measuring Performance in Egyptian Construction Firms Applying Quality Management Systems

  • Abd Elhamid, Manal S. (Construction Project Management-Housing & Building National Research Center) ;
  • Ghareeb, Sahar.Sh. (Construction Project Management-Housing and Building National Research Center)
  • 발행 : 2011.08.30

초록

Egyptian construction firms (ECF) started recently to adopt quality management system (QMS) as a way to develop and improve their performance as previous studies have shown. However, considering all the firm's aspects in a competitive way is a crucial process for the ECF's culture. This research is trying to indicate the role of the QMS implementation in measuring performance (MP) through developing a model for measuring performance at the organizational level, and to explore its impact on the organizations that adopt QMS. This model is based on specific elements and their related indicators which have been derived from national approaches and models of MP. This model determines the performance level (PL) of the organization that is measured by means of a point system. Weights of the elements in the point system considered both the elements' importance in the international models and its real practice in the ECFs. This model has been validated using another questionnaire and the majority of surveyed experts agreed that the proposed model can be applied effectively.

키워드

참고문헌

  1. Oakland, J., "Total Quality Management ", (3rdedn), Elsevier Butterworth Heinemann, 2003.
  2. Abd Elhamid, M. "The Development of Quality Management Systems for the Construction Industry in Egypt ", Ph.D., Faculty of Engineering, Helwan University, Cairo, Egypt, pp.62-80, 2002.
  3. Alarcon, L., and D. Ashley, "Modeling project performance for decision making", Journal of Construction Engineering and Management, vol. 122, No.3, pp.265-273, 1996. https://doi.org/10.1061/(ASCE)0733-9364(1996)122:3(265)
  4. Eccles., R., "The performance measurement manifesto", Harvard Business Review vol. 69, No.1, pp.131-137, 1991.
  5. Abdel-Razek, R., " Performance Measurement for Construction Firm Using Benchmarking ", Proceedings of Symposium, Productivity and performance measurement, Housing and Building National Research Center, Cairo, Egypt, May, pp.20-35 , 2006.
  6. Cox, R., et.al, "Management's Pereception of Key Performance Indicators for Construction ", Journal of Construction Engineering and Management, vol. 129, No. 2, , pp.142-151, 2003. https://doi.org/10.1061/(ASCE)0733-9364(2003)129:2(142)
  7. Motwani, J., "Critical factors and performance measures of TQM ", The TQM Magazine, vol. 13, No. 4, pp.292-300, 2001. https://doi.org/10.1108/13683040010362300
  8. Mossallam, A., " Developing & Implementing Non-Traditional Techniques in upgrading The Performance Level of Egyptian contracting firms ", Ph.D., Faculty of Engineering, Cairo University , Egypt , November , pp.14-28., 2002.
  9. Hassan, S., "Measuring performance in construction firms concerning quality management systems implementation ", M.Sc.., Faculty of Engineering -Shoubra , Benha University, Cairo, Egypt , 2009.
  10. Israel, G., "Determining sample size", PEOD6, one of a series of the program evaluation and firmal development, Florida University, November, 1992.
  11. Fugar, F. D.K. and Agyakwah-Baah, A. B, "Delays in building construction projects in Ghana", Australasian Journal of Construction Economics and Building, 10 (1/2), PP. 103-116, 2010. https://doi.org/10.5130/ajceb.v10i1/2.1592