Korean Journal of Digital Imaging in Medicine (대한디지털의료영상학회논문지)

The Korean Society for Digital Imaging in Medicine (대한디지털의료영상학회)
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CD Copy Service to Enhance Customer Satisfaction Through Improved Flow Study - Based on QI Use -

CD Copy업무 flow개선을 통한 고객만족도 향상에 관한 연구 - QI 활용을 중심으로 -

  • Choi, Sung-Hyun (Department of Radiology, Kyung Hee University Hospital at Gang-dong) ;
  • Hwang, Sun-Kwang (Department of Radiology, Kyung Hee University Hospital at Gang-dong) ;
  • Lee, Jong-Woong (Department of Radiology, Kyung Hee University Hospital at Gang-dong) ;
  • Dong, Kyung-Rae (Department of Radiological Technology, Gwangju Health College University) ;
  • Kweon, Dae-Cheol (Departmentof Radiological Science, Shin Heung College University) ;
  • Goo, Eun-Hoe (Departmentof Radiology, Seoul National University Hospital) ;
  • Park, Chang-Hee (Department of Radiologic Technology, Daegu Health College)
  • 최성현 (강동경희대학교병원 영상의학과) ;
  • 황선광 (강동경희대학교병원 영상의학과) ;
  • 이종웅 (강동경희대학교병원 영상의학과) ;
  • 동경래 (광주보건대학교 방사선과) ;
  • 권대철 (신흥대학교 방사선과) ;
  • 구은회 (서울대학교병원 영상의학과) ;
  • 박창희 (대구보건대학교 방사선과)
  • Received : 2011.06.23
  • Accepted : 2011.08.16
  • Published : 2011.09.30
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Abstract

This is to improve the complicate process of the existing CD copy flow in Department of Radiology. It is also to improve the medical service of the hospital to secure private information of patients. Survey: The patients who ask for CD copies in the Department of Radiology of this hospital(for 6 months in 2010). Time: Comparing the total amount of time of the previous and the modified CD copy flow. Using the SPSS 12.0 program for testing significance of independent two-samples t-test. Private information: Introducing the identification-system based on the medical law to supplement the security of personal information of patients. There was manifold complaints due to receipt and issuing the prescription in Admission and Discharging office and outpatient department. The time has been approximately 50% reduced from 70 mistunes to 32 mistunes due to simplifying the routes. The security of the personal information has been supplemented by let patients submit documentary evidence based on the medical law. The service in the hospital has been improved as a result of simplifying the whole process of the routes and receipt process. Therefore, the each stage of waiting time has been decreased. In addition, the personal information of the patients has been more secured.

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