Information Systems Review (경영정보학연구)

The Korea Society of Management Information Systems (한국경영정보학회)
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Analysis on Factors Influencing the Path to Use Information Technology in Public Organization

공공부문 구성원의 정보기술 사용경로와 영향요인 분석: 심리적 대응이론을 적용한 구조적 분석

  • Received : 2010.06.03
  • Accepted : 2010.08.03
  • Published : 2010.08.31
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Abstract

This study presents two dimensional views of IT-use behaviors. It examines public employee's IT-use behavior as manifested in two ways: acceptance on IT, utilization on IT. This study investigates levels of employee's the acceptance and utilization on IT in the Korean Central Government(ministry and agency) and analyses factors affecting public employee's the acceptance and utilization on task-related IT in the public sector. This study tries to examine the variables affecting the acceptance and utilization on IT; especially, the influences of such variables as leadership, task-related communication with people, task motivation, IT usability and ease of uses, task understanding in the context of Korean Central Government. Based on a questionnaire survey in Korean Central Government(8 ministries, 5 agencies) that have implemented Government Knowledge Management System(GKMS), 311 valid instruments were received and analyzed using various statistics and structural equation model(SEM). And this study will adopt try to delineate pre and intervening conditions for public employee's the acceptance and utilization. According to the results of interviews and SEM analysis suggests that the influence of task-understanding, organizational communication, IS usability were statistically significant in the acceptance and utilization on IT. And it is also hoped that the path-analytic model suggested in this study helps reveal the causal chains between the acceptance and the utilization. Especially, task-understanding proves to be important in encouraging public employee's the acceptance and utilization. This result illustrates why task-understanding people are the key to utilize the task-related IT in public organization.

공공부문 구성원의 정보기술 사용경로와 영향요인에 대하여 분석한 결과 첫째, 정보기술의 수용이 적극적으로 되어야 활용도 적극적으로 될 수 있다는 점이 나타났다. 당연한 이야기 같지만, 수동적인 수용이 아니라 적극적인 수용이어야 한다는 특징이 있다. 둘째, 업무에 대한 이해, 업무동기, 동료와 의사소통이 중요한 영향요인으로 나타났으며, 정보기술사용의 유용성 역시 중요한 것으로 파악되었다. 특히 업무에 대한 이해가 선행되어야 업무관련 정보기술을 더욱 적극적으로 활용하는 것으로 나타났다. 순환보직을 하고 있는 공공부문의 현실상황에서 쉽지는 않지만 업무에 대한 이해를 높이는 방안을 강구해야 한다. 셋째, 정보화리더십의 경우 통계적으로 유의미하지 않게 나타났다. 하지만 정보화 추진과정에서 리더십의 중요성을 감안할 때 향후 개별적인 조직 내에서 리더십의 특성이 어떻게 나타나는지에 대한 후속연구의 필요성이 대두되었다. 분석결과의 시사점은 첫째, 조직적 맥락의 중요성을 인식하고 관리적 개입이 중요하다는 점을 들 수 있다. 개인의 정보기술 수용과 활용과정에 대한 기존의 기술수용이론 모델의 한계를 인식하고 이를 확장하여 우리나라 현실에 적합한 정보기술 수용모델을 검토해야 할 필요성이 있다. 둘째, 중앙정부차원의 노력과 조직자체적 노력에도 불구하고 정보기술이 활용되지 못한다고 지적받는 이유는 무엇인지에 대하여 고민해야 한다. 이는 기술적 합리성에 과도하게 집착하여 조직적 맥락과 개인행태적 요소를 상당부문 고려하지 못함으로써 정보기술을 활용하게 하는 조직관리적 노력이 부족했던 것은 아닌지 생각해 보게 된다. 지금까지 중앙정부의 노력을 통하여 수동적인 수용을 진행하였다면, 앞으로는 다양한 조직맥락적 요인을 고려하여 적극적인 수용과 능동적인 활용을 이끌어 내어야 한다.

Keywords

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