DOI QR코드

DOI QR Code

Development and Measurement of Learners' Satisfaction Index Model for Cyber Education

  • Received : 2010.05.24
  • Accepted : 2010.06.01
  • Published : 2010.06.30

Abstract

Cyber education has been predicted that it would become the primary education system of 21st century as a way of education focusing on consumers, with the aspect that it seems to be able to satisfy the demand about re-education and lifelong education as the acceleration of fast knowledge accumulation throughout every field of society in the digital era. However, cyber education system has a lot of problems which are for that it lacks of human resources for effective interaction, and it can be disadvantageous to certain type of students with a class environment concentrated on reading and writing and with foundation on computer technology. Therefore, in this thesis, We intended to analyze factors influencing satisfaction of people studying in a situation that cyber education has been required to be a mainstream system of education in the midst of trend of changing paradigm of college education recently, and to suggest some possible solutions for cyber education at university.

Keywords

References

  1. J. G. Proakis and M. Salehi, Digital Communications. 5th ed. New York: McGraw-Hill, pp. 123–135, 1993.
  2. NCSI, http://www.ncsi.or.kr/
  3. Y. J. Park, S. H. Lee and S. j. Kwak, "System Improvement Strategy by User Satisfaction Index Model Development and Measurement of Information System," KOSIM Journal, vol. 24, no. 4, pp. 173-189, December. 2007.
  4. S. J. Park, H. C. Kim, "Customer satisfaction index and corporation result" Marketing research, Vol.18, NO.3, p19-50, 2003
  5. H. S. Kim, Y. J. Park, "Development and Measurement of user Satisfaction Index Model for Information System," KOSIM Journal, vol. 21, no. 4, pp. 153-171, December. 2004.
  6. J. Y. Hwang, E. B. Lee and H. N. Choi, "An Analysis on Measurement of Customer Satisfaction Index of NDSL," Journal of Korean Library and Information Science Society, vol. 37, no. 4, pp. 247-270, December. 2006.
  7. Chiou, J. S., "The Antecedents of Consumers' Loyalty toward Internet Service Providers," Information & Management, vol.41, no.6, pp. 685-695, 2004 https://doi.org/10.1016/j.im.2003.08.006
  8. Fornell, C, "A National Cutomer Satisfaction Barometer: The Swedish Experience," Journal of Marketing, vol. 56, pp. 6-21, 1992. https://doi.org/10.2307/1252129