Structural Analysis of e-Government in India

  • Published : 2010.06.30

Abstract

e-Government is an innovative phenomenon around the globe for refurbishing public administration. Research to date, however, has been deficient in empirical studies of the factors that emerge out of the interplay of structure and human interactions responsible for successful implementation of e-Government projects. From the perspective of structuration theory, this study examines and explains the impact of this interplay in the implementation of an e-Government system, eSeva for local administration at one of the Indian state, The results suggest that the success of implementation of e-Government projects can be conceptualized as the outcome of persisting constructive interrelationships among the human, programmatic and institutional elements of e-Government and the critical learning and adaptation as a result of efforts at the structuration level.

Keywords

References

  1. Allen, A.B., Juilet, L., Paquet, G., and Roy, J., "E-governance and government on-line in Canada: partnerships, people and prospects," Government Information Quarterly, Vol. 18, 2001, pp. 93-104. https://doi.org/10.1016/S0740-624X(01)00063-6
  2. Bannister, F., "Dismantling the Silos: extracting new value from IT investments in public administration," Information Systems Journal, Vol. 11, 2001, pp. 65-84. https://doi.org/10.1046/j.1365-2575.2001.00094.x
  3. Berry, S.F., Berry, W.D., and Foster, K.S., "The determinants of success in implementing an expert system in state government," Public administration Review, Vol. 58, 1998, pp. 293-305. https://doi.org/10.2307/977559
  4. Bolgherini, S., "The technology trap and the role of political and cultural variables: A critical analysis of the e-Government policies," Review of Policy Research, Vol. 24, 2007, pp. 259-275. https://doi.org/10.1111/j.1541-1338.2007.00280.x
  5. Creswell, J.W., "Research Design: Qualitative and Quantitative Approaches," Thousand Oaks, California: Sage, 1994.
  6. Curtis, B., Krasner, H., and Iscoe, N., "A field study of the software design process for large systems," Communication of the ACM, Vol. 31, 1988, pp. 1268-1287. https://doi.org/10.1145/50087.50089
  7. Dawes, S.S. and Prefontaine, L., "Understanding New Models of Collaboration for delivering government services," Communications of the ACM, Vol. 46, 2003, pp. 40-42.
  8. Fountain, E.J., "Developing a basic research program for digital government: Information," Organizations, and governance, NCDG, Harvard University, 2002.
  9. Giddens, A., The constitution of Society: Outline of the Theory of structure, Berkeley, University of California Press, 1984.
  10. Gil-Garcia, J.R and Theresa A.P., "E-Government success factors: Mapping practical tools to theoretical foundations," Government Information Quarterly, Vol. 22, No.2, 2005, pp. 143-319. https://doi.org/10.1016/j.giq.2005.03.002
  11. Hackey, R and Jones,S., "Towards e-Govemment in the Welsh (UK) Assembly: an information systems evaluation," ISOne World Conference and Convention, 2002.
  12. Heeks R, "e-Government in Africa: Promise and practice," Manchester University, 2002.
  13. Heimer, P.C., "The Problem of Hierarchy in Government," IEEE International Symposium on Technology and Society, 1996.
  14. Helbig, N., Gil-Garcia, J.R, and Ferro, E., "Understanding the complexity of electronic government: Implications from the digital divide literature," Vol. 26, 2009, pp. 89-97.
  15. Horst, M., Kuttschreuter, M., and Gurreling, J.M., "Perceived usefulness, personal experience, risk perception and trust as determinants of adoption of e-govemment services in the Netherlands," Computers in Human Behavior, Vol. 23, 2007, pp. 1838- 1852. https://doi.org/10.1016/j.chb.2005.11.003
  16. Hung, S., Chang, C., and Yu, T., "Determinants of user acceptance of the e-Government services: The case of online tax filing and payment system," Government Information Quarterly, Vol. 23, 2006, pp. 97- 122. https://doi.org/10.1016/j.giq.2005.11.005
  17. Jones, M. and Nandhakumar, J., "Structured Development? A structurational analysis of the development of executive information systems," Human Organizational and Social Dimensions of Information Systems Development, North-Holland, 1993, pp. 475-495.
  18. Jones, M.R and Karsten, H., "Giddens's Structuration Theory and Information Systems Research," MIS Quarterly, Vol. 32, No.1, 2008, pp. 127-157. https://doi.org/10.2307/25148831
  19. Markus, L. and Robey, D., "Information technology and organizational change: Causal structure in theory and research," Management Science, Vol. 34, 1988, pp. 583- 598. https://doi.org/10.1287/mnsc.34.5.583
  20. Montealegre, R, "The interplay of information technology and social milieu," Information Technology and People, Vol. 10, 1997, pp. 106-131. https://doi.org/10.1108/09593849710174977
  21. Moose, B. and Whitley, E., "Critically classifying: UK e-government websites benchmarking and the recasting of the citizen as customer," Information Systems Journal, Vol. 19, 2009, pp. 149-173. https://doi.org/10.1111/j.1365-2575.2008.00299.x
  22. Nidumolu, R.S., Goodman, E.S., Vogel, R, and Kanowitz, K., "Information Technology for Local administration support: The Governorates project in Egypt," MIS Quarterly, Vol. 20, 1996, pp. 197-221. https://doi.org/10.2307/249478
  23. Robey, D. and Newman, M., "Sequential patterns in information systems development: an application of social process model," ACM transactions on Information systems, Vol. 14, 1996, pp. 30-63. https://doi.org/10.1145/214174.214178
  24. Shim, D. and Eom, T.H., "E-Government and anti-corruption: Empirical analysis of International data," International Journal of Public Administration, Vol. 31, 2008, pp. 298-316. https://doi.org/10.1080/01900690701590553
  25. Siddiquee, N., "E-Government and innovation in service delivery: The Malaysian experience," International Journal of Public Administration, Vol. 31, 2008, pp. 797-815. https://doi.org/10.1080/01900690802153053
  26. Sprecher, M., "Racing to e-government: using the internet for citizen service delivery," Government Finance Review, Vol. 16, 2000, pp. 21-22.
  27. Sullen, I., "Electronic Governance: implications for citizens, politicians and public servants," International Review of Administrative Sciences, Vol. 68, 2002, pp. 183-198. https://doi.org/10.1177/0020852302682002
  28. Swain, W.J., "Issues in public management information systems," American Review of Public Administration, Vol. 25, 1995, pp. 279-296. https://doi.org/10.1177/027507409502500305
  29. Wimmer, M., "A European perspective towards online-one stop government: The eGov project," Electronic Commerce and Research and Applications, Vol. 1, 2002. pp. 92-103. https://doi.org/10.1016/S1567-4223(02)00008-X
  30. Yildiz, M., "E-government research: Reviewing the literature, limitations, and ways forward," Government Information Quarterly, Vol. 24, 2007, pp. 646-665. https://doi.org/10.1016/j.giq.2007.01.002
  31. Yin, R, Case Study Research: Design and Methods, Sage Publishing, 1994.