Journal of the Korea Society of Computer and Information (한국컴퓨터정보학회논문지)

Korean Society of Computer Information (한국컴퓨터정보학회)
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A Spatial Data Mining and Geographical Customer Relationship Management System

공간 데이터마이닝을 이용한 고객 관리시스템

  • Received : 2010.03.31
  • Accepted : 2010.05.04
  • Published : 2010.06.30
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Abstract

Spatial data mining has been developed to support spatial association knowledge between spatial features or its non-spatial attributes for an application areas. At the present time, a number of researchers attempt to the data mining techniques apply to the several analysis areas, for examples, civil engineering, environmental, agricultural areas. Despite the efforts that, until such time as not existed practical systems for the gCRMDMs. gCRMDMs is merged with very large spatial database and CRM information system. Also, it is discovery the association rule for the predictions of customer's shopping pattern informations in a huge database consisted with spatial and non-spatial dataset. For this goal, gCRMDMs need spatial data mining techniques. But, nowadays, in a most case not exist utilizable model for the gCRMDMs. Therefore, in this paper, we proposed a practical gCRMDMs model to support a customer, store, street, building and geographical suited to the trade area.

최근 마케팅이나 기업전략 분야에서 고객관리 및 점포관리 등의 업무를 위하여 GIS 기법을 적용한 다양한 응용시스템이 개발되고 있다. 그러나 기존의 시스템들은 대부분 개별점포나 고객 담당자의 경험치를 이용하여 이루어져 왔으며, 특정업종이나 특정 고객들에 대한 객관적인 분석시스템이 제시되지 않았다. 따라서 본 연구에서는 GIS 기법뿐만 아니라 시공간 데이터마이닝 기법을 적용한 gCRMs을 개발하였다. 본 시스템은 상권추출을 위한 새로운 시공간 데이터마이닝 기법을 개발하여 다양한 GIS 응용S/W의 개발이 가능하며, 상권에서 추출된 특성정보와 상권에서 발생하는 매출 등을 정성적, 정량적으로 평가할 수 있으며, 더 많은 다양한 지역에 적용하기 위한 일반화 기술의 원천기술을 획득하여 향후 기술을 이용한 각종 마케팅이 가능하다. 또한 도지시역의 변화를 예측하는 것과 같은 시계열분석 등의 모델링 툴을 개발하는 기초적인 기술을 제공할 수 있다.

Keywords

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