Journal of the Korea Safety Management & Science (대한안전경영과학회지)

Korea Safety Management & Science (대한안전경영과학회)
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A Study on ISO 9001:2009 Quality Management Principles Implementation

ISO 9001:2009 품질경영원리의 실행에 관한 연구

  • Chang, Kyung (Department of Industrial Engineering, Dankook University) ;
  • Ko, Hyun-Min (Graduate School of Department of Industrial Engineering, Dankook University)
  • 장경 (단국대학교 산업공학과) ;
  • 고현민 (단국대학교 대학원 산업공학과)
  • Received : 2010.10.20
  • Accepted : 2010.12.06
  • Published : 2010.12.31
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Abstract

In this era of globally competitive world market, many business firms have been using ISO 9000 quality management system, whose principles are leadership, customer focus, people involvement, etc., which are expected and desired to be attained for the various long/short term goals of the business firms. This paper studies whether and how those principles are implemented in the areas of service, manufacturing, etc., and researches the regression relations between business firm's performance and those principles. Using hypothesis testing, we found and showed results which can be referenced for the higher performance of business firms and those can be added to the pool of knowledge about the ISO principles implementation in service and manufacturing industries.

Keywords

References

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