Journal of Hospice and Palliative Care

Korean Society for Hospice and Palliative Care (한국호스피스완화의료학회)
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Resilience to Burnout and Work Satisfaction of Hospice Volunteers

호스피스자원봉사자의 소진탄력성과 활동만족도

  • 최순옥 (부산가톨릭대학교 간호대학)
  • Published : 2009.09.01
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Abstract

The purpose of this study was to assess the level of resilience to burnout and work satisfaction of hospice volunteers. Methods: Participants included 235 regular volunteers at hospice facilities of two university hospitals and four general hospitals located in Busan. The study instruments were the scale of resilience to burnout and work satisfaction. The scale of resilience to burnout consisted of six dimensions (professional competency, accomplishment and worthiness, firm belief and value about their profession, good teamwork, support by their agency, and individual resources) and 31 items which were rated on a 5-point Likert scale, whereas the scale of work satisfaction consisted of 6 items which were rated on a 5-point Likert scale. Data were analyzed by descriptive statistics, t-test, ANOVA, Tukey and Pearson's correlation coefficient. Results: The mean score of resilience to burnout and work satisfaction of participants were 3.59 and 3.69, respectively. The highest and lowest scores of resilience to burnout were individual resources (3.81) and accomplishment and worthiness (3.36). There were significant differences in resilience to burnout scores, depending on religion, health status, type of hospice facilities, and period of volunteer experience. There were significant differences in work satisfaction scores, depending on gender, religion, education level, health status, and type of hospice facilities. Conclusions: Continuous education and efficient management need to be developed to improve the level of resilience to burnout and work satisfaction of hospice volunteers.

목적: 호스피스 기관에서 봉사활동을 하고 있는 호스피스자원봉사자들의 소진탄력성과 봉사활동 만족도를 파악하기 위함이다. 방법: 부산광역시에 소재한 2개의 대학병원과 4개의 종합병원에서 정기적으로 자원봉사활동을 하고 있는 호스피스자원봉사자 235명을 대상으로 하였으며, 소진탄력성은 총 6개요인(전문적 역량, 성취와 보람, 일에 대한 가치와 신념, 좋은 팀워크, 구조적 뒷받침, 개인적 자원)들로 구성된 총 31문항의 5점 척도로, 활동만족도는 6문항의 5점 척도로 측정하였다. 수집된 자료는 SPSS Win 14.0 프로그램을 이용하여 t-test, ANOVA, Turkey 사후검정 및 Pearson's correlation coefficient로 분석하였다. 결과: 대상자의 소진탄력성 점수는 5점 만점에 3.59점이었다. 소진탄력성이 가장 낮았던 요인은 '성취와 보람'(3.36점)이었다. 소진 탄력성은 개신교군, 건강상태가 가끔 아픈 군, 기타 형태의 호스피스 기관에서 활동하는 군, 봉사기간이 1년 미만이나 3년 이상${\sim}$5년 미만군에서 상대적으로 낮았다. 대상자의 활동만족도는 5점 만점에 3.69점이었으며, 만족도가 가장 낮았던 문항은 '본인의 기술과 재능을 활용할 수 있어서 만족스럽다'였다. 활동만족도는 여성, 개신교군, 중학교 졸업군, 건강상태가 가끔 아픈 군, 기타 형태의 호스피스 기관에서 활동하는 군에서 상대적으로 낮았다. 소진탄력성과 활동만족도의 관계는 정 상관관계로 소진탄력성이 높을수록 활동만족도도 높았다. 결론: 호스피스자원봉사자들의 소진 탄력성과 활동만족도를 높이기 위해서는 '전문적 역량'과 '성취와 보람' 요인을 강화시킬 수 있는 지속적인 교육과 관리가 필요하다. 또한 호스피스자원봉사자는 비전문가로 업무수행과정에서 끊임없이 기관의 원조와 지지를 받아야 하므로 기관에서는 자원봉사자가 활동하기 편한 환경을 조성하고 자원봉사 활동에 대한 피드백과 인정 및 보상제도를 마련해야 한다고 생각한다. 또한 호스피스자원 봉사자들이 봉사활동을 지속할 수 있도록 하기위해 소진 탄력성과 활동만족도 점수가 낮아지는 시기의 집중적인 관리 방안이 요구된다.

Keywords

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