참고문헌
- Affisco, J. F., Nasri, F., and Paknejad, M. J.(1997), 'Environmental versus quality standards: an overview and comparison,' International Journal of Quality Science, Vol. 2, No.1, pp. 5-23 https://doi.org/10.1108/13598539710159059
- Ahire, S. L., Golhar, D. Y., and Waller, M. A.(1996), 'Development and validation of TQM implementation constructs,' Decision Sciences, Vol. 27, No.1, pp. 23-56 https://doi.org/10.1111/j.1540-5915.1996.tb00842.x
- Akpolat, H.(2004), 'Six Sigma in Transactional and Service Environments,' Glower, UK
- Akpolat, H. and Xu, J.(2002), 'Integrated Management systems: Quality, Environment and Safety,' The Asian Journal on Quality, Vol. 3, No.1, pp. 85-90 https://doi.org/10.1108/15982688200200007
- Anderson, E. W., Fornell, C., and Lehmann, D. R.(l994), 'Customer satisfaction, market share, and profitability: Findings from Sweden,' Journal of Marketing, Vol. 58, pp. 53-56
- Beasley, M. S., Clune, R., and Hermanson, D. R.(2005), 'ERM: a report status,' Internal Auditor, Vol. 62, No. 1, pp. 67-72
- Beechner, A. and Koch, J. E.(1997), 'Integrating ISO 9001 and ISO 14001,' Quality Progress, February, pp. 33-36
- Brumale, S. and McDowall, J.(1999), 'Integrated management systems,' The Quality Magazine, Vol. 8, No.1, pp. 52-58
- Cherrington, D. J.(1995), 'The Management of Human Resources,' Fourth edition, PrenticeHall, Englewood Cliff, Prentice-Hall, New Jersey
- Commonwealth of A ustralia(1996a), 'Guidelines for Managing Risk in the Australian Public Service,' MAB/MIAC Report 22, AGPS, Canberra
- Commonwealth of Australia(l996b), 'Managing Risk in Procurement-a Handbook,' AGPS, Canberra
- Cooke, D. L.(2004), 'The dynamics and control of operational risk,' The University of Calgary, Alberta
- COSO(2004), 'Enterprise risk management-Integrated framework,' New York
- Dean, J. W. and Bowen, D. E.(1994), 'Management theory and total quality: Improving research and practice through theory development,' Academy of Management Review, Vol. 19, No.3, pp. 392-418 https://doi.org/10.2307/258933
- DeLoach, J. W.(2000), 'Enterprise Wide Risk Management: Strategies for Linking Risk with Opportunity,' Financial Times/Prentice Hall, London
- Deming, W. E.(1986), 'Out of Crisis,' Massachusetts Institute of Technology, Center for Advanced Engineering Study, Cambridge, MA
- DuBrin, A. J.(1995), 'Leadership: Research Findings,' Practice, and Skills, Houghton Mifflin Company, Boston
- Flynn, B. B., Sakakibara, S., Schroeder, R. G., Bates, K. A., and Flynn, E. J.(1990), 'Empirical Research Methods in Operations Management,' Journal of Operations Management, Vol. 9, No.2, pp. 250-284 https://doi.org/10.1016/0272-6963(90)90098-X
- Flynn, B. B., Schroeder, R. G., and Sakakibara, S.(1994), 'A framework for quality management research and an associated measurement instrument,' Journal of Operations Management, Vol. 11, pp. 339-366 https://doi.org/10.1016/S0272-6963(97)90004-8
- Frame, J. D.(2003), 'Managing risk in organizations: A guide for managers,' Jossey-Bass, San Francisco
- Gardner, D. H. and Winder, C.(l997), 'Occupational health and safety management system,' Quality Assurance, Vol. 5, No.3, pp. 183-196
- Gordon, J., and Wiseman, J.(1995) 'Thriving on competition,' Business Quarterly, Spring, pp. 79-84
- Hasan., M. and Kerr., R. M.(2003), 'The relationship between total quality management practices and organisational performance in service organisations,' The TQM Magazine, Vol. 15, No.4, pp. 286-291 https://doi.org/10.1108/09544780310486191
- Hillson, D.(2006), 'The Risk Management Universe: A guide tour', British Standards Institute, London
- Hopkin, P.(2002), 'Holistic Risk Management In Practice,' London, Wither by Australian CPA, Vol. 71, No. 10, p. 75
- Ishikawa, K.(1985), 'What is Total Quality Control? The Japanese Way,' Prentice-Hall, London
- Jonker, J. and Karapetrovic, S.(2003), 'Integration of standardized management systems: searching for a recipe and ingredients,' Total Quality Management, Vol. 14, No.4, pp. 451-459 https://doi.org/10.1080/1478336032000047264
- Juran, J. M. and Gryna, F. M.(1993), 'Quality Planning and Analysis,' Third edition, McGraw-Hill, Inc., New York
- Kanji, G. K. and Asher, M.(l993), 'Total Quality Management Process: A Systematic Approach,' Advances in Total Quality Management Series, Carfax, Abingdon
- Karapetrovic, S.(2003), 'Musings on integrated management systems,' Measuring Business Excellence, Vol. 7, No.1, pp. 4-13 https://doi.org/10.1108/13683040310466681
- Karapetrovic, S. and Willborn, W.(l998), 'Integration of quality and environmental management systems,' The TQM Magazine, Vol. 10, pp. 204-213 https://doi.org/10.1108/09544789810214800
- Klassen, R. D. and McLaughlin, C. P.(1996), 'The impact of environmental management on firm performance,' Management Science, Vol. 42, No.8, pp. 1199-1214 https://doi.org/10.1287/mnsc.42.8.1199
- Kleffner, A. E., Lee, R. B., and McGannon, B.(2003), 'The effect of corporate governance on the use of enterprise risk management: evidence form Canada,' Risk Management and Insurance Review, Vol. 16, No.1, pp. 53-73
- Knight, K. W.(2002), Developing a Risk Management Standard-the Australian experience, Safety Science, Vol. 40, pp. 69-74 https://doi.org/10.1016/S0925-7535(01)00042-X
- Lam, S. S. K.(1995), 'Quality management and job satisfaction: An empirical study,' International Journal of Quality and Reliability Management, Vol. 12, No.4, pp. 72-78 https://doi.org/10.1108/02656719510087337
- Lin., J. and Mills., A.(2001), 'Measuring the occupational health and safety performance of construction companies in Australia,' Facilities, Vol. 19, No. 3/4, pp. 131-138 https://doi.org/10.1108/02632770110381676
- Little, J. H.(l992), 'Variation, Knowledge, and the Quality Movement,' The 1992 Academy of Management Annual Meeting, 10 August 1992
- Maani, K. E.( 1994), 'Empirical analysis of quality management in manufacturing,' Asia Pacific Journal of Quality Management, Vol. 3, No.1, pp. 5-23
- Mann, R. S.(1992), 'The Development of a Framework to Assist in the Implementation of TQM,' PhD thesis, Department of Industrial Studies, University of Liverpool, UK
- McFadden, K. L. and Hosmane, B. S.(2001), 'Operations safety: an assessment of a commercial aviation safety program,' Journal of Operations Management, Vol. 19, No.5, pp. 579-591 https://doi.org/10.1016/S0272-6963(01)00062-6
- McPhee, L.(2003), 'Risk Management and Governance,' Canberra Bulletin of Public Administration, Vol. 106, No. 1-8
- Mohamed, S.(1999), 'Empirical investigation of construction safety management activities and performance in Australia,' Safety Science, Vol. 33, No.3, pp. 129-142 https://doi.org/10.1016/S0925-7535(99)00028-4
- Powell, T. C.(1995), 'Total quality management as competitive advantage: A review and empirical study,' Strategic Management Journal, Vol. 16, No.1, pp. 15-37 https://doi.org/10.1002/smj.4250160105
- Pun, K., Hui, I.(2002), 'Integrating the safety dimension into quality management systems: a process model,' Total Quality Management, Vol. 13, No.3, pp. 373-391 https://doi.org/10.1080/09544120220135246
- Rahman, S.(2001), 'A comparative study of TQM practice and organizational performance of SMEs with and without ISO 900 certification,' International Journal of Quality and Reliability Management, Vol. 18, No.1, pp. 35-49 https://doi.org/10.1108/02656710110364486
- Raz, T. and Hillson, D.(2005), 'A comparative Review of Risk Management Standards,' Risk Management: An International Journal, Vol. 7, No.4, pp. 53-66 https://doi.org/10.1057/palgrave.rm.8240227
- Sadgrove, K.(2005), 'The complete guide to business risk management,' England, Gower Publishing
- Saraph, J. V., Benson, G. P., and Schroeder, R. G.(1989), 'An instrument for measuring the critical factors of quality management,' Decision Sciences, Vol. 20, pp. 810-829 https://doi.org/10.1111/j.1540-5915.1989.tb01421.x
- Scipioni, A., Arena, F., Villa, M., and Saccarola, G.(2001), 'Integration of management systems, Environmental Management and Health,' Vol. 12, No.2, pp. 134-145 https://doi.org/10.1108/09566160110389906
- Sharman, R.(2002), 'Enterprise Risk Management-the KPMG approach,' The British Journal of Administrative Management, May/June, Vol. 31, p. 26
- Shewhart, W. A.(1939), 'Statistical method from the view point of quality control,' Washington DC: The Graduate School of the Department of Agriculture
- Sohal, A. S., Ramsay, L., and Samson, D.(1992), 'Quality management practice in Australia industry,' Total Quality Management, Vol. 3, No.3, pp. 283-299 https://doi.org/10.1080/09544129200000035
- Sohal, A. S. and Terziovski, M.(2000), 'TQM in Australian manufacturing: factors critical to success,' International Journal of Quality and Reliability Management, Vol. 17, No.2, pp. 158-167 https://doi.org/10.1108/02656710010304564
- Sroufe, R.(2003), 'Effects of environmental management systems on environmental management practices and operations,' Production and Operations Management, Vol. 12, No.3, pp. 416-431 https://doi.org/10.1111/j.1937-5956.2003.tb00212.x
- Standards Australia and Standard New Zealand(2000), 'HB250-2000 Organisational Experiences in Implementing Risk Management Practices,' Sydney and Wellington
- Taylor, F. W.(1911), 'The principles of scientific management. Reprint,' 1967, Norton Company
- Tena, A. B. E., Liusar, J. C. B., and Puig, V. R.(2001), 'Measuring the relationship between total quality management and sustainable competitive advantage: A resource-based view,' Total Quality Management, Vol. 12, No. 7-8, pp. 932-938 https://doi.org/10.1080/09544120100000018
- Terziovski, M. and Samson, D.(1999). 'The link between total quality management practice and organisational performance,' International Journal of Quality and Reliability Management, Vol. 16, No.3, pp. 226-237 https://doi.org/10.1108/02656719910223728
- Tilley, K.(1996), 'Risk program lag in Australia, survey shows,' Business Insurance, Vol. 30, No. 35, p. 2
- Tilley, K.(1997), 'Risk undermanaged down under (Risk management in Australia),' Business Insurance, Vol. 31, No. 16, pp. 41-42
- Waring, S.(2001), 'Risk Ready,' Australian CPA, Vol. 71, No. 10, p. 75
- Zhang, Z.(2000), 'Developing a model of quality management methods and evaluating their effects on business performance,' Total Quality Management, Vol. 11, No.1, pp. 129-137 https://doi.org/10.1080/0954412007071