대한중풍순환신경학회지 (The Journal of the Society of Stroke on Korean Medicine)

  • 제10권1호
  • /
  • Pages.40-46
  • /
  • 2009
  • /
  • 2466-0248(pISSN)
  • /
  • 2466-0272(eISSN)
대한중풍순환신경학회 (The Society of Stroke on Korean Medicine)
권호 표지

한방병원 직원의 고객만족 프로그램에 대한 만족도 조사

Survey Satisfaction of Customer Satisfaction Program Participants in Oriental Hospital

  • 고호연 (세명대학교 한방내과학교실) ;
  • 공경환 (세명대학교 한방내과학교실) ;
  • 신미란 (세명대학교 체질의학교실) ;
  • 박선주 (경희대학교 예방의학교실) ;
  • 정희 (경희대학교 예방의학교실) ;
  • 고성규 (경희대학교 예방의학교실) ;
  • 선승호 (상지대학교 한방내과학교실) ;
  • 이승언 (원광대학교 한방내과학교실) ;
  • 이규광 (교보생명) ;
  • 윤병숙 (교보생명) ;
  • 이은용 (세명대학교 침구학교실)
  • Go, Ho-Yeon (Department of Oriental Internal Medicine, Semyung University) ;
  • Kong, Kyung-Hwan (Department of Oriental Internal Medicine, Semyung University) ;
  • Shin, Miran (Department of Sasang Constitutional Medicine, Semyung University) ;
  • Park, Sunju (Department of Preventive Medicine, Kyunghee University) ;
  • Jung, Hee (Department of Preventive Medicine, Kyunghee University) ;
  • Ko, Seong-Gyu (Department of Preventive Medicine, Kyunghee University) ;
  • Sun, Seung-Ho (Department of Oriental Internal Medicine, Sangji University) ;
  • Lee, Seung-Eon (Department of Oriental Internal Medicine, Wonkwang University) ;
  • Lee, Kyugwang (Department of Kyobo Life) ;
  • Yoon, Byungsook (Department of Kyobo Life) ;
  • Lee, Eun-Yong (Department of Acupuncture and Moxibution, Semyung University)
  • 발행 : 2009.12.01
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

Background and Objects : The environment of hospital have been changed rapidly. To adapt changes, it is needed to boost customer satisfaction. This study aims to investigate satisfaction of customer satisfaction program participants Method : After the one week customer satisfaction program was completed, we surveyed 50 participants. The questionnaire method was used in this study. The questionnaires item were sex, age, department, satisfaction, positive change, necessity and interval in customer satisfaction program. Results : The major results of the analysis were as follows Positive change after customer satisfaction program were 6.90±1.94. Necessity further customer satisfaction program were 7.74±2.09. Conclusions : Customer program should be needed and keep teaching to the staff.

키워드