소프트웨어 품질이 소비자 구매 행동에 미치는 영향

The Effect of the on the purchase behavior of the Software Quality

소프트웨어 품질 속성에 대해서는 논란이 많지만, 로버트 L. 글래스가 정리한 바에 따르면 그것은 이식성(portability), 신뢰성(reliability), 효율성(efficiency), 사용성(usability), 테스트 용이성(testability), 이해 용이성(understandability), 수정 용이성(modifiability) 등으로 구성된다. 소프트웨어 품질을 제대로 관리하기 위해서는, 프로젝트를 착수하는 시점에서 요구되는 프로젝트의 품질 속성을 명확히 정의하고 품질 목표를 세워야 한다. 본 연구에서는 소프트웨어 품질이 소비자 구매 행동에 미치는 영향에 대해 고찰을 통해 소프트웨어 산업의 현황과 국가적 위상을 살펴보고, 소프트웨어 품질의 구성요소 및 평가항목을 인식하고, 소프트웨어 품질과 구매 행동과의 관계를 통해 소프트웨어 품질 구성 요인별 소비자 충동구매와 재 구매에 대한 상관관계를 검증하여 소프트웨어 품질 시스템을 강화하여 소프트웨어 제품의 글로벌 경쟁력을 강화하는데 활용되는 연구가 되는데 그 목적을 두고자 한다.

This study is The Effect of the on the purchase behavior of the Software Quality. To have purchased the software in a Consumer surveys were conducted. The following is a summary of results of this research. First, the software quality and significant consumer purchasing behavior (+) of influence. Functionality, usability, portability of software quality attributes the impulse buying and buy more of both the (+) showed the influence. Second, software quality is urge consumers to purchase significant (+) of influence. Functionality, reliability, usability, portability of software quality (+) showed the influence. Third, the software quality In the consumer buy more significant Chung (+) showed the influence. Software quality, functionality, usability, portability name (+) influence. In conclusion, the quality of the software in consumer purchasing behavior (+) were of significant influence. In particular, factors that functionality, usability factors, portability factor in the relatively large influence on the purchasing behavior. Software technology development, planning, development, testing, and in each step must keep in mind the following. First, the software, when used in certain conditions, Inherent ability to meet the needs and requirements set forth to provide the appropriate functionality and accuracy as the ability of software products each other with the capabilities to the effective and thorough security features should be required. Second, software, a user-specified criteria to use in understanding and learning, and must, and the ability to prefer. Software for users to understand and easy to use, whether the check. In particular, understanding the interface, Help understanding, understand the input and output data, and interface consistency, the user information, the message must be equipped and easy to understand. In addition, ease of learning to be self-learning, and help ease of access shall be required. Third, in certain circumstances, a different environment to transfer be equipped with the functionality of the software. Applying data structures and application environment, helping transplant convenience must keep in mind sex.