The effect on a job performance of the Education training satisfaction of Private Security

민간경비원의 교육훈련만족도가 직무수행에 미치는 영향

The purpose of this study is to build up the expert system with more subdivided qualifications and improved qualities with the development of the security industry. And also it is to analyze a survey measuring how satisfied they are with curriculum, teaching faculty, educational administration, facilities among 439 private guards completing a course in Korea private guard educational institution and registered in the National Police Agency in Seoul, Gyeonggi, Chungcheong, Gyeongsang, Jeolla province. For this, SPSS(Statistical Packages for Social Science) 15.0 Version was adapted to analyze and other analysis methods used for this study are like these: frequency, reliability analysis, regressive analysis, moderated multiple regression, post hoc test for categorizing the performance changes, looking into the characteristics, examining closely job performance, intention to quit one's job, and inquiring into the influence how satisfaction measurement at education training satisfaction makes on carrying out one's job. Firstly, The Effect Satisfaction at The Program has on Performing One's Duty With respect to job performance, curriculum, educational administration, teaching abilities have positive influences on it. On the other hand, with respect to quitting one's job, curriculum just makes positive effects on leaving one's work statistically. It indicates that systematic and effective curriculum, administration, teaching faculty or contents with high quality rather than just education facilities would make the task performance excellent and satisfaction at the program well in regards to making effects on the task performance. Secondly, The Effect Satisfaction at The Program has on Performing One's Duty with Social Supports Despite being the fact that statistically any strong correlation between curriculum and social supports, one between education facilities and social supports, one between teaching abilities and social supports, and one between educational administration and social supports do not have influences on carrying out job performance, it turns out that satisfaction at the program and social supports make positive effects on performing one's task. In conclusion, the entire social system and support need to be improved and some institutions appropriate for satisfaction at the program should be established as soon as possible.

본 연구는 민간경비원의 질을 향상시키기 위한 방안으로 교육훈련만족도가 직무수행에 미치는 영향에 대한 연구를 수행하기 위해 신임교육을 받은 민간경비원을 대상으로 설문조사를 수행하였다. 교육훈련만족도가 직무수행에 미치는 영향을 실증적 연구를 통하여 분석한 결과 교육훈련만족도와 사회적지지, 직무수행의 요인들에 대한 상관관계에서는 통계적으로 정적인 상관관계가 있는 것으로 나타났다. 교육훈련만족도가 직무몰입에 미치는 영향에서는 교육과정, 교육행정, 교수강의 능력이 직무몰입에 정(+)영향이 나타났으며 직무에 몰입하기 위해서는 교육시설보다는 체계적이고 효과적인 교육과정과 행정, 강의능력이나 교육내용이 필요하다는 것을 알 수 있었다. 사회적지지가 직무수행에 미치는 영향에서는 사회적지지가 직무수행에서 직무몰입과 이직의도에 통계적으로 유의한 정(+)영향을 미치는 것으로 나타났다. 이는 사회적으로 교육훈련을 지지해 주었을 때 직무몰입과 이직의도가 상승한다는 것으로 사회적지지인 경비원의 교육기회제공과 교육비제공, 교육의 중요성 인식을 통하여 경비원교육을 받을 수 있는 업무조건의 사회적환경이 되었을 때 직무효과를 향상 시킬 수 있다는 것을 알 수 있었다.