Journal of Korean Society for Quality Management (품질경영학회지)

Korean Society for Quality Management (한국품질경영학회)
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A DEA-based Benchmarking Framework in terms of Organizational Context

조직 상황을 고려한 DEA 기반의 벤치마킹 프레임워크

  • Seol, Hyeong-Ju (Department of Industrial Engineering, Korea Air Force Academy) ;
  • Lim, Sung-Mook (Division of Business Administration, Korea University) ;
  • Park, Gwang-Man (Technology Strategy Research Division, Electronics and Telecommunications Research Institute)
  • 설현주 (공군사관학교 산업공학과) ;
  • 임성묵 (고려대학교 경영학부) ;
  • 박광만 (한국전자통신연구원 기술전략본부)
  • Published : 2009.03.31
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Abstract

Data envelopment analysis(DEA) has proved to be powerful for benchmarking and has been widely used in a variety of settings since the advent of it. DEA can be used in identifying the best performing units to be benchmarked against as well as in providing actionable measure for improvement of a organization's performance. However, the selection of performance benchmarks is a matter of both technical production possibilities and organizational policy considerations, managerial preferences and external restrictions. In that regards, DEA has a limited value in benchmarking because it focuses on only technical production Possibilities. This research proposes a new perspective in using DEA and a frame-work for benchmarking to select benchmarks that are both feasible and desirable in terms of organizational context. To do this, the concept of local and global efficiency is newly proposed. To show how useful the suggested concept and framework are, a case study is addressed.

Keywords

References

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