Abstract
The purposes of this research are presenting a new business model by introducing USN/ZigBee and measuring productivity using BSC(Balanced scorecard), and becoming a cornerstone by presenting a prototype of ServiceScience which is getting more attention from Industrial Engineering and Management. The new business model consists of development of leak current monitoring sensor using USN/ZigBee and the adoption of RCM(Reliability-Centered Maintenance) using knowledge-based system at current distribution. Additionally, for the measurement of this new model's productivity, ESC is used, and the strategic map and measurement indices are produced. The main contributions of this paper are showing a concrete model of ServiceScience and demonstrating this model can be extended to similar areas like are gas, water etc.
