Journal of Arbitration Studies (한국중재학회지:중재연구)
- Volume 19 Issue 1
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- Pages.99-119
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- 2009
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- 1226-3699(pISSN)
A Study on Collective Consumer Dispute Mediation System
집단소비자분쟁조정제도에 관한 연구
- Published : 2009.03.02
Abstract
In modern capitalistic society, the harmed consumers like consumer complaints etc. are increasing day by day being caused by mass production and mass consumption etc. These consumer damages can come out as many types, but can be the most typical form. If there is a majority of the small sum damage, being saved by legal procedures is a fact that many consumers renounce it for long time, lots of expense and the complexity of the process etc. So, the government enforces consumer groups suit and collective dispute mediation system revising Framework Act on consumer. Specially, collective dispute mediation system, one of the ADR, saves the harmed consumers and accomodates efficiency in management of consumer dispute settlement commission by dealing with it collectively if the same or similar damage without a legal procedure happens to a great number of consumers. However, collective consumer dispute mediation system also has a number of problems. Therefore, this thesis is looking into the function and procedure of the collective consumer dispute mediation system on Framework Act on consumer as well as its problems and ways of improving it.
Keywords
- Consumer Protection;
- Collective Consumer Damage;
- Collective Consumer Dispute;
- Framework Act on Consumer;
- Consumer Dispute Settlement Commission;
- Collective Dispute Mediation;
- Collective Consumer Dispute Mediation System
- 소비자보호;
- 집단소비자피해;
- 집단소비자분쟁;
- 소비자기본법;
- 소비자분쟁조정위원회;
- 집단분쟁조정;
- 집단소비자분쟁조정제도;