Korean Journal of Community Nutrition (대한지역사회영양학회지)

The Korean Society of Community Nutrition (대한지역사회영양학회)
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An Assessment of Customer Satisfaction towards University Residence Hall Foodservice and Subjective QOL (Quality of Life): Focused on the University Students in Daegu, Gyeongbuk Area

기숙사 급식 품질 만족도와 주관적 삶의 질의 관련성 평가 - 대구.경북지역 4개 대학교 학생을 중심으로-

  • Choi, Mi-Kyung (Department of Food Science & Nutrition, Keimyung University) ;
  • Choi, So-Hee (Department of Food Science & Nutrition, Keimyung University) ;
  • Lee, Song-I (Department of Food Science & Nutrition, Keimyung University)
  • 최미경 (계명대학교 자연과학대학 식품영양학과) ;
  • 최소희 (계명대학교 자연과학대학 식품영양학과) ;
  • 이송이 (계명대학교 자연과학대학 식품영양학과)
  • Published : 2009.02.28
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Abstract

The purpose of this study was to identify the factors of university residence hall foodservice quality which has correlations with subjective QOL (quality of life) of target customers. A total of 176 questionnaires from students of 4 universities in Daegu, Gyeongbuk area were used for the analysis. The male students using residence hall foodservices were highly satisfied with 'clean appearances of employees' ($4.86{\pm}1.25$) and 'clean facilities' ($4.79{\pm}1.26$), while the degree of satisfaction with 'convenient facilities' ($4.50{\pm}1.20$) showed the highest score with female students. Ranking analysis using Spearman's ${\rho}$ revealed that there were significant correlations between students' satisfactions with the dimensions of 'foods and kindness of employees', 'hygiene', 'nutrition', and 'convenience' and their QOL, even though physical QOL of female students showed no significant correlation with satisfaction towards residence hall foodservices. As a conclusion, there should be efforts to improve the QOL of target customers through foodservice quality management.

Keywords

References

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