참고문헌
- Andriof, J., S. Waddock, B. Husted, and S. Sutherland Rahman (eds) (2002), Unfolding Stakeholder Thinking. Theory, Responsibility and Engagement, Greenleaf Publishing, Sheffield
- Berry, L. L.(1999), Discovering the Soul of Service, The Free Press. New York, USA
- Berry, L. L., Shankar, V., Turner Parish, J., Cadwallader, S., and Dotzel, D.(2006), Creating New markets Through Service Innovation MIT Sloan Management Review Winter 2006
- Brugman Jeb and Prahalad C. K.(2007), Cocreating Business's New Social Compact, Harvard Business Review, Vol. 85, No. 2, pp. 80-90
- Carroll, A. B.(1991), The Pyramid of Corporate Social Responsibility: Toward the Moral Management of Organizational Stakeholders, Business Horizons, July-August, pp. 39-48
- Cramer, J.(2006), Corporate Social Responsibility and Globalisation: an action plan for business, Green-Leaf Publishing, Sheffield, UK
- Edvardsson, B. and Enquist, B.(2002), THE IKEA SAGA-How Service Culture Drives Service Strategy, The Service Industries Journal, Vol. 22, No. 4, pp. 153-186 https://doi.org/10.1080/714005098
- Edvardsson, B., Enquist, B., and Johnston, B.(2005), Co-creating Customer Value through Hyperreality in the Pre-purchase Service Experience, Journal of Service Research, Vol. 8, No. 2, pp. 149-161 https://doi.org/10.1177/1094670505279729
- Edvardsson, B., Enquist, B., and Hay, M.(2006), Values Based Service Brands: narratives from IKEA, Managing Service Quality, Vol. 16, No. 3, 2006, pp. 230-246 https://doi.org/10.1108/09604520610663471
- Elkington, J.(2001), The Chrysalis Economy, How Citizen CEOs and Corporation can Fuse Values and Value Creation, Capstone, Oxford
- Enquist, B., Johnsson, M., and Skålén, P.(2006), Adoption of Corporate Social Responsibility- Incorporating a Stakeholder Perspective, Qualitative Research in Accounting and Management, Vol. 3, No. 3, pp. 188-207 https://doi.org/10.1108/11766090610705399
- Enquist, B., Edvardsson, B., and Petros Sebhatu, S.(2007), Values Based Service Quality for Sustainable Business, Managing Service Quality, Vol. 17, No. 4, pp. 385-403 https://doi.org/10.1108/09604520710760535
- Freeman, R. E.(1994), The Politics of Stakeholder Theory: Some Future Directions. Business Ethics Quarterly, Vol. 4, pp. 409-421 https://doi.org/10.2307/3857340
- Friedman, M.(1970), The Social Responsibility of Business is to Increase Its Profit. New York Times Magazine, The New York Times Company, September 13
- Grant, C.(1991), Freidman Fallacies. Journal of Business Ethics, Vol. 10, pp. 907-914 https://doi.org/10.1007/BF00383796
- Gronroos, C.(2000), Service Management and Marketing-A customer relationship management approach Wiley, 2nd edition, Chichester
- Gummesson, Evert.(1999), Total Relationship Marketing Rethinking Marketing Management: From 4Ps to 30Rs Butterworth Heinemann, Oxford, UK
- Gummesson, E.(2006), "Many-to-Many Marketing as Grand Theory: A Nordic School Contribution," in Lusch, R. F and Vargo, S. L. (ed) (2006) The service Dominant Logic of Marketing, M. E. Sharpe, Inc. New York, USA
- Hatch, M. J. and Schultz, M.(2001), Are the Strategic Stars Aligned for Your Corporate Brand?, Harvard Business Review, February, pp. 128-134
- Ind, N.(2004), Living The Brand. How to transform every member of your organization into a brand champion. Kogan Page, Second edition, London
- Johnston, R. and Clark, G.(2001), Service Operations Management, Prentice Hall. London
- Konzelmann, Suzanne J., Wilkinson Frank, Craypo Charles, and Rabih Aridi(2005), The Export of National Varieties of Capitalism: The Cases of Wal-Mart and Ikea, Centre for Business Research, University of Cambridge Working Paper Vol. 314
- Kotler, P. and Lee, N.(2005), Corporate Social Responsibility. Doing the Most Good for Your Company and Your Cause, Wiley, Hoboken, New Jersey
- Kristensson Uggla, B.(2002), Slaget om verkligheten (The battle for reality), Brutus Ostlings Forlag, Stockholm
- Laczniak, G. R.(2006), "Some Societal and Ethical Dimensions of the Service-Dominant Logic Perspective of Marketing," in Lusch, R. F. and Vargo, S. L. (ed) (2006), The service Dominant Logic of Marketing, M. E. Sharpe, Inc. New York, USA
- Lusch, R. F. and Vargo, S. L.(2006), The service Dominant Logic of Marketing, M. E. Sharpe, Inc. New York, USA
- Palmisano, Samuel J.(2006), The Globally Integrated Enterprise, Foreign affairs, Vol. 85, No. 3, pp. 127-136 https://doi.org/10.2307/20031973
- Porter, M. E. and Kramer, M. R.(2002), The Competitive Advantage of Corporate Philanthropy, Harvard Business Review, December 2002
- Pruzan, P.(1998), From Control to Values-Based Management and Accountability. Journal of Business Ethics, Vol. 17, pp. 1379-1394 https://doi.org/10.1023/A:1006079110633
- Roberts, J.(2001), Corporate Governance and the Ethics of Narcissus Business Ethics Quarterly, Vol. 11, No. 1, pp. 109-127 https://doi.org/10.2307/3857872
- Roberts, J.(2003), The Manufacture of Corporate Social Responsibility: Construction Corporate Sensibility. Organization Ethics, Politics and Organizing, Vol. 10, No. 2, London:Sage
- Schneider B. and White S. S.(2004), Service Quality: Research Perspectives, Thousand Oaks, California, Sage publications series
- Sen, A.(1999), Development as Freedom, Oxford University Press, Oxford
- Shaw, C. and Ivens, J.(2002), Building Great Customer Experiences. Palgrave, London.
- Waddock, S.(2004), Creating Corporate Accountability Foundational Principles to Make Corporate Citizenship Real Journal of Business Ethics, Vol. 50, pp. 313-327 https://doi.org/10.1023/B:BUSI.0000025080.77652.a3
- Waddock, S.(2006), Leading Corporate Citizens: Vision, Values, Value Added. McGraw- Hill Higher Education, New York
- Vargo, S. L. and Lusch, R. F.(2004), "Evolving to a New Dominant Logic of Marketing," Journal of Marketing, Vol. 68, January, pp. 1-17
- Vogel, D.(2005), The Market for Virtue? The Business case for Corporate Social Responsibility, California Management Review, Vol. 47, No. 4, Summer 2005
- Vogel, D.(2005b), The Market for Virtue. The Potential and Limits of Corporate Social Responsibility, Brooking Institution Press, Washington, D.C
- Willmott, M.(2001), Citizen Brands Putting Society at the Heart of Your Business, Wiley, New York
- Xueming, L. and Bhattacharya C. B.(2006), Corporate Social Responsibility, Customer Satisfaction, and Market Value Journal of Marketing, Vol. 70, October 2006, pp. 1-18
- Zadek, S.(2001), The Civil Corporation. The New Economy of Corporate Citizenship. Earthscan and New Economics Foundation London
- Zadek, S.(2004), The Path to Corporate Responsibility, Harvard Business Review, Vol. 82, December, pp. 125-133