On the Application of 6 Sigma Method for Quality Improvement of Service Industry

서비스 산업의 품질향상을 위한 6시그마 방법 적용

  • Lee, Kang-In (Department of Fire Protectiion and Safety, University of Jeonju) ;
  • Lee, Soon-San (Graduate School of Industrial Engineering, University of Jeonju)
  • 이강인 (전주대학교 공과대학 소방안전학과) ;
  • 이순산 (전주대학교 대학원 산업공학과)
  • Published : 2008.09.30

Abstract

In the national economy, rate of service industry is going up to compare with manufacture industry. In spite of getting lots of results to be introduced 6 sigma methodology in Korea, many service companies is suffering with trial and errors. Also 6 sigma isn't settled perfect yet. The reason for that, 6 sigma have been applied to various service without considering. Therefore, this research shows to you right practice plans for service industrial classification to check structural features and difference. So this research seeks methods for revitalization of 6 sigma methodology in service industry after checking existed research, case study for companies to be applied by 6 sigma. As the result, service industry is forecasted to contribute greatly in economic growth and employment enlargement through enlargement of service role in manufacturing industry production as well as by itself.

Keywords

References

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