Industrial Engineering and Management Systems

Korean Institute of Industrial Engineers (대한산업공학회)
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An Argument-based Approach to Manage Collaborative Negotiations in Software Systems Design

  • Lu, Stephen C-Y. (The IMPACT Research Laboratory Viterbi School of Engineering University of Southern California Los Angeles) ;
  • Jing, Nan (The IMPACT Research Laboratory Viterbi School of Engineering University of Southern California Los Angeles)
  • Published : 2008.12.31
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Abstract

To manage collaborative negotiation in software system design, we have built a socio-technical argument-based negotiation management approach by integrating a Socio-technical Co-construction Process (STCP) with an Argument-based Negotiation Process (ABNP). This paper reviews relevant research work and presents each step of this approach. The STCP provides rich contextual information of technical decisions and social interactions in a system design process. The ABNP provides STCP with a negotiation management and conflict resolution strategy by guiding software engineers to generate, exchange and evaluate their argument claims in negotiation activities. In addition, this paper describes a prototype system which implements this new approach using the advanced Web-based software technologies with the goal of demonstrating how to systematically enhance the negotiation management capabilities in a dynamic socio-technical framework.

Keywords

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