International Commerce and Information Review (통상정보연구)

Korea Association for International Commerce and Information (한국통상정보학회)
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A Study on the Effect of Using e-Trade Companies' Services on the Online Export Performance of Korean SMEs

중소기업의 무역단계별 e-무역상사 서비스 이용정도가 온라인 수출성과에 미치는 영향에 관한 연구

  • 심상렬 (광운대학교 동북아통상학부) ;
  • 문희철 (충남대학교 경제무역학부) ;
  • 임성범 (충남대학교 경영경제연구소) ;
  • 형정 (충남대학교 대학원)
  • Published : 2008.12.24
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Abstract

This study analyzed the effect of degree of using online trade process services provided by e-Trade companies on the degree of user satisfaction and the online export performance in Korean small and medium-sized exporting firms(SMEs). According to the empirical survey results based on 130 sample firms, there were positive relationship among the frequency of using e-Trade companies' services, the degree of user satisfaction and the online export performance. Furthermore, the results of the moderated regression analysis showed that there were significant moderation effect of the organizational characteristics on the relationships between the degree of user satisfaction and the SMEs' online export performances. This study provides several useful implications to Korean SMEs, e-Trade companies and government policy makers.

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