간호행정학회지 (Journal of Korean Academy of Nursing Administration)
- 제13권1호
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- Pages.74-81
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- 2007
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- 1225-9330(pISSN)
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- 2288-4955(eISSN)
의료협력센터에 대한 개원의 역할기대와 환자 만족도 조사
Survey of Doctors' Role Expectation and Patients Satisfaction with Referral Centers
초록
Purpose: This study focuses on doctors' role expectation and patients satisfaction with the referral centers to get necessary basic Method: There were 495 subjects in this study. 245 of them were doctors working in the 397 clinics and hospitals which have made contracts with the referral center in Y General Hospital located in J city, and 250 were patients who had been treated in it. The data were collected from Sep. 25 to Oct. 21, in 2006. Data analysis was processed with SPSS/WIN 14.0 electronically. Results: Concluding cooperative treaties with other clinics and hospitals, doctors expect the following effects: First, the improvement of the treatment quality of patients. The patients satisfaction ranking order for using referral centers is as follows: kindness of the staff, treatment reservation, doctor's satisfying explanation. providing one-stop service, reduction of waiting time for treatment, evasion of repetitive tests. Conclusion: Referral centers should provide various services totally and actively which reflect the role expectation and satisfaction of doctors and patients altogether.