The Study on The Evaluation of the Service Quality of the Public Administration Web Sites -the comparison of Services between online and offline-

공공기관 인터넷 사이트의 행정서비스 품질 평가에 관한 연구 - 오프라인/온라인 비교분석

Due to the development of Internet and networking technologies, it is much more easier to get in touch with public service through the web services such as tax, travel information, getting a job, etc. In order to measure the quality of official government web sites, we are to test the difference between the web quality of the government sites and the offline feature of the same official service by means of customer perspectives. The resulting of this study show that the quality of official web site has been improved so far though such areas as privacy, security needed to be updated. Especially the web interface or contact point of the digital media should be reflected customer's need so that the online materials may be quickly updated according to the request of client's.