참고문헌
- 피터팬드 외 1인, What is Six Sigma?, 물푸레, pp.20-21, 2002
- 서울Q&I 포럼, 경영성과를 높이는 101가지 기법, 청림출판, pp.4-9
- 노재헌, "품질경영 관점에서 본 경영혁신론", 석사학위논문, 성균관대학교, 1997
- 황인천, "한국 서비스 조직의 6시그마 시행과 성과에 관한 실증적 연구", 박사학위논문, 경기대학교, 2001
Over ten years, 6sigma management is applied a lot in the part of indirect business as well as the manufacturing industry. But it has still been used restrictively the technique used on DMAIC that is a basic Roadmap of 6 sigma. This paper finds the improving skills that is used in the parts of manufacturing and indirect business and demonstrates their available scope with 6sigma projects. And this indicates which skills for improving are used valuable on each step of DMAIC with a systematic classification.