References
- Ajzen, I. 1985. From intentions to actions: A theory of planned behavior. In J. Kuhl & J. Beckmann (Eds). Action Control: From Cognition to Behavior (pp. 11-39). New York: Springer-Verlag
- Ajzen, I. 1991. "The theory of planned behavior," Organizational behavior and human decision processes, 50:179-211 https://doi.org/10.1016/0749-5978(91)90020-T
- Allison, P.D. 1999. Logistic regression using the SAS system: Theory and application. Cary, NC: SAS Institute, Inc
- Babbie, E. 1990. Survey research methods (2nd Ed,). Belmont, CA: Wadsworth, Inc
- Baker, S.L., & Lancaster, F.W. 1991. The measurement and evaluation of library services. Arlington, VA: Infonnation Resources Press
- Bolton, R. N., & Drew, J.H. 1991. "A longitudinal analysis of the impact of service changes on customer attitudes." Journal of Marketing, 55(1):1-9 https://doi.org/10.2307/1252199
- Cohen, J. 1988. Statistical power analysis for the behavior sciences (2nd Ed.). Hillsdale, NJ: Erlbaum
-
Cook, C., & Heath, F. 2001. 'Users' perceptions of library service quality: A
$LibQUAL+^{TM}$ : Qualitative interview study.' Library Trends, 49: 548-584 -
Cook, C., & Thompson, F. 2001.'Psychometric properties of scores from the web-based
$LibQUAL+^{TM}$ : Study of perceptions of library service quality.' Library Trens, 49: 585-604 - Cronin, J.J., & Taylor, S.A 1992. 'Measuring service quality: A reexamination and extension.' Journal of Marketing, 56(3):55-68 https://doi.org/10.2307/1252296
- Dillman, D.A. 2006. Mail and Internet surveys: The tailored design method (2nd Ed.). NJ: John Wiley & Sons, Inc
- Dobie, T., McFarland, K, & Long, N. 1986. 'Raw score and factor score multiple regression : An evaluative comparison.' Educational and Psychological Measurement, 46: 337-347 https://doi.org/10.1177/001316448604600207
- Erdfelder, E., Faul, F., & Buchner, A 1996. 'GPOWER : A general power analysis program.' Behavior research methods, instruments & computers, 28(1): 1-11 https://doi.org/10.3758/BF03203630
- Featherman,M.S., & Pavlou, P.A. 2003. 'Predicting e-services adoption: a perceived risk facets perspective.' International Journal of Human-Computer Studies, 59(4): 451-474 https://doi.org/10.1016/S1071-5819(03)00111-3
- Fishbein, M., & Ajzen, I. 1975. 'Belief, attitude, intention, and behavior: An introduction to theory and research.' Reading, MA: Addison-Wesley. (http://www.people. umass.edu/aizen/f&a1975.html)
- Fowler, F.J. 2002. Survey research methods (3rd Ed.). Thousand Oaks, CA: Sage Publications
- Francis, J.J., Eccles, M.P., Johnson, M., Walker, A, Grimshaw, J., Foy, R., Kaner, E.F.S., Smith, L., and Bonetti, D. 2004. Constructing questionnaires based on the theory of planned behavior: A manual for health services researchers. Centre for Health Services Research, University of Newcastle
- Hair, J.F., Anderson, RE., Tatham, R.L., & Black, W. C. 1992. Multivariate data analysis with readings. New York: Macmillan
-
Heath, F., Kyrillidou, M., Webster, D., Choudhury, S., Hobbs, B., Lorie, M., & Flores, N. 2003. 'Emerging tools for evaluating digital library services: Conceptual adaptations of LibQUAL+ and CAPM.' Joumal of Digital Information, 4(2). [cited 2006.1.20].
-
Kyrillidou, M. 2005. '
$LibQUAL+^{TM}$ around and about.' Presentation of$LibQUAL+^{TM}$ Results Meeting, Durham, UK, August 22. [cited 2006.5.20]. - Nitecki, D.A. 1996. 'Changing the concept and measure of service quality in academic libraries.' The Joumal of Academic Librarianship, 22(3): 181-190 https://doi.org/10.1016/S0099-1333(96)90056-7
- Parasuraman, A, Zeithamal, V., & Berry, L. 1985. 'A conceptual model of service quality and its implications for future research.' Journal of Marketing, 49: 41-50 https://doi.org/10.2307/1251430
- Parasuraman, A, Zeithamal, V., & Berry, L. 1988. 'SERVQUAL: A multipleitem scale for measuring consumer perceptions of service quality.' Journal of Retailing, 64: 12-40
- Pedhazur, E.J., & Schmelkin, L.P. 1991. Measurement, design and analysis: An integrated approach. NJ: Lawrence Erlbaum Associates
- Pettigrew, K.E., McKechnie, L. 2001. 'The use of theory in information science research.' Journal of American Society for Information Science and Technology, 52(1): 62-73 https://doi.org/10.1002/1532-2890(2000)52:1<62::AID-ASI1061>3.0.CO;2-J
- Rogers, E.M. 2003. Diffusion of innovations, (5th Ed.). New York: Free Press
- Tabachnick, B.G., & Fidell, L.S. 2007. Using multivariate statistics (5th Ed.). Needham Heights, MA: Allyn and Bacon
-
Thompson, B., Cook, C., & Thompson, R. 2002. 'Reliability and structure of
$LibQUAL+^{TM}$ Scores: Measuring perceived library service quality.' Portal: Libraries and the Academy, 2(1): 3-12 https://doi.org/10.1353/pla.2002.0022
Cited by
- Developing LCSI(Library Customer Satisfaction Index) Lite for Public Library vol.47, pp.4, 2013, https://doi.org/10.4275/KSLIS.2013.47.4.335
- Service Quality Assessment of University Libraries in Korea using LibQUAL+ : A Case Study vol.30, pp.2, 2013, https://doi.org/10.3743/KOSIM.2013.30.2.245