Journal of the Korean Data and Information Science Society
- 제18권2호
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- Pages.561-572
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- 2007
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- 1598-9402(pISSN)
A Computationally Efficient Optimal Allocation Algorithms for Large Data
- Kwon, Il-Hyung (Daechi B/D, SAS Korea) ;
- Kim, Ju-Sung (Department of Informational and Statistics, Chungbuk National Univ.)
- 발행 : 2007.04.30
초록
In this paper, we describe various efficient optimization algorithms for obtaining an optimal customer allocation in the telephone call center. The main advantages of the proposed algorithms are simple, fast and very attractive for massive dataset. The proposed algorithms also provide comparable performance with the other more sophisticated linear programming methods. The proposed optimal allocation algorithms increase the customer contact, response rate and management product and optimize the performance of call centers. Simulation results are given to demonstrate the effectiveness of our algorithms.