A Study On Managing Electronic Mail Messages as Records of Public Institutions

공공기관의 이메일기록 관리 방안 연구

It is not an overstatement that nowadays electronic mails are communicated more frequently as well as conveniently than phones and facsimiles, not only in routine life hot also in business transactions. Also, it is evident that emails will be used more and more as a communication method between internal and external organizations. If the information transferred and received via emails takes a role of business records, it is no wonder that emails should be uniformly managed as public records. Currently, however, specific policies or guidelines for the management of email records are not available, nor do most of public employees realize that emails are the actual records of the organization. In fact, the three research methods have been used for this study in the purpose of the establishment of email records management scheme. First of all, bibliographic research has been conducted in an effort to describes the definition and types of email records indicated in the guidelines of each nation, as well as the differences from the transitory email messages. Secondly, email management guidelines and policies of public institutions of England, The United States, Australia, and Canada, so-called the advanced countries of the records management, have been analyzed to examine the advanced examples of email management. In order to manage email records effectively, the functional requirements - capture, classification, storage, access, tracking, disposition, and role and responsibility were categorized in this thesis, based on the ISO 15489. As the designs of these foreign guidelines vary one another, common factors of them were extracted to be included in the realm of the seven stages. Lastly, this thesis has analyzed characteristics of the email system within the Electronic Document Management System of existing administrative institutions. Also, it has examined the overall environment of the email records management of public institutions and sought out its improvement. In essence, focused on the crucial factors on email management drawn out from the email management guidelines of foreign nations and the analysis of the policies, this thesis proposes an email records management scheme for Korean public intuitions, as well as an email management model suitable for forthcoming e-government era.

조직의 업무와 관련되어 주고받는 이메일은 기록화하고 보존해야하는 조직의 자산이다. 그러나 현재 대부분의 공공기관에서 이메일기록에 관한 정책이나 지침이 마련되어 있지 않고, 이메일관리의 당위성에 대한 인식조차 부족한 실정이다. 이에 본 연구는 이메일기록 관리의 당위성을 설명하고 우리나라 공공기관에서 효과적인 이메일기록 관리 방안을 기록관리학적 측면에서 모색하는 데 그 목적을 두고 있다. 이메일기록의 특성을 파악하기 위한 문헌연구와 함께 기록관리 선진국의 이메일기록관리 정책 및 지침을 분석하였다. 이러한 지침들은 형태가 구성요소와 다르기 때문에 공통적인 구성요소를 추출하여 주요 범주화하여 나누고, 세부사항을 비교해 볼 수 있도록 해체하여 분석하였다. 분석으로 도출된 이메일 관리 필수 요소를 중심으로 공공기관에서 실무 지침으로 삼을 수 있는 이메일기록 관리 방안을 모색하였다. 그리고 전자정부 시대에 적합한 이메일기록 관리 모형을 제시하고자 하였다.