참고문헌
- Brown, M. B., Baldrige Award Winning Quality, Quality Resources, 1998
- Brown, M. B., Winning Score : How to Design and Implement Organizational Scorecards, Productivity, 2000
- 2006 Criteria for Performance Excellence, ASQ, 2006
- MAP, The Key Principles of the Malcolm Baldrige Model, Kimyoungsa, 2005