한국치위생학회지 (Journal of Korean society of Dental Hygiene)
- 제6권3호
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- Pages.229-242
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- 2006
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- 2287-1705(pISSN)
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- 2288-2294(eISSN)
치과의료기관을 선택하는 요인에 관한 조사연구
A Study on the Primary Factors in the Selection of Dental Medical Organizations
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최윤화
(강릉영동대학)
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Choi, Yun-Hwa
(Department of dental Hygiene, Gang-neung Yeongdong college)
- 발행 : 2006.09.30
초록
This study was conducted to find out basic information on better customer satisfaction and service by examining and analyzing in what routes patients mostly have selected their dental medical organizations and how they have reacted to their dissatisfaction. The subject of study included the patients who have come to dental clinics and dental hospitals to be treated in Cheonan City, Chungnam and the researcher of this study used a survey and analyzed its gathered data using an SPSS(Statistical Package for the Social Science) WIN 11.5 Program. As analysis methods, frequency and percentage were calculated to figure out the general characteristics of its subject. In addition, a
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