The Main & Buffering Effects of Perceived Social Support on Burnout of Insurance Review Nurses

보험심사간호사가 지각한 사회적 지지가 소진에 미치는 직접효과 및 완충효과

Purpose: The purposes were to survey the level of work stress, social support, burnout of insurance review nurses and to measure the main & buffering effect of perceived social support on burnout. Method: The samples were 285 insurance review nurses who were registered in Review Nurses Association of Korea at the period of 25 July and 12 August in 2005. Data were analyzed by using of t-test, Pearson's correlation, stepwise multiple regression, two-way ANOVA. Results: There were significant differences of burnout according to the work experience, position, and work satisfaction of insurance review nurses. Among the variables explaining the level of burnout of review nurses, the most significant variable was work stress, followed by current work satisfaction, social support, position and total variance explained was 40.8%. For the analysis of the buffering effects of perceived social support on work stress and burnout, the interaction between work stress and social support was not significant. Conclusions: It is necessary to construct the social support system and to reduce the work stress in order to reduce the level of the burnout of insurance review nurses.