Korean Journal of Occupational Health Nursing (한국직업건강간호학회지)
- Volume 15 Issue 2
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- Pages.83-93
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- 2006
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- 2287-2531(pISSN)
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- 2466-1856(eISSN)
A Study on Response of Job Stress and Emotional Labor of the Sales Workers of Department Store
백화점 판매사원의 감정노동과 직무스트레스 반응에 관한 연구
- Cho, Su Kyeong (Branch of Nowon, Lotte Department Store) ;
- Jung, Hye Sun (College of Medicine, The Catholic University of Korea)
- Published : 2006.11.30
Abstract
Purpose: This study purposed on investigating how the emotional labor affects the physical uncomfortable feeling of the workers in the department store. Method: The method of data collection was used of questionnaire for 574 workers of one department store located in Seoul. The period of data collection was done from November 1, 2004 to November 30 for about one month. The working career of the participants was over one month at that department. Result: The degree of emotional labor for participants, men were