개인의 인지구조 특성이 식스시그마 수용에 미치는 영향에 관한 연구

Effects of Characteristics of Individual Cognitive Structure on the Acceptance of Six Sigma

  • 김민선 (이화여자대학교 경영학과) ;
  • 김효근 (이화여자대학교 경영학과)
  • 발행 : 2006.09.30

초록

The purposes of this paper are to find out the characteristics of organizational members' cognitive structure for the effective acceptance of a six sigma innovative method in the organization. The author hypothesized the characteristics of individual cognitive structure is one of the most important factors on the acceptance of a six sigma method in the organizations for verifying through literature reviews, in-depth interviews and an analysis of questionnaire. This study is the first trial to corroborate the influence of characteristics of individual cognitive structure on the acceptance of a six sigma method. This can be utilized as an integrated appraisal model for the evaluation of acceptance of a six sigma method. The result not only helps the organizations that a six sigma method was recently introduced, to decrease the trial-and-errors experienced by the preceding groups, but can be used as fundamental data to establish an concrete strategy of a six sigma acceptance.

키워드

참고문헌

  1. 김금숙, 이홍우, "식스시그마 실행의 성공요인에 관한 탐색적 연구," 한국생산관리학회지, 제15권 제2호, 2004, pp. 135-154
  2. 김송식, 김정겸, "구성주의 수업에 있어서 학습양식이 학습효과에 미치는 영향," The Journal of Educational Research & Development, 제23권 제1호, 2002, pp. 89-110
  3. 김인수, 거시조직이론, 무역경영사, 1999
  4. 네모시그마그룹, 한국형 식스시그마 경영혁신 컨퍼런스 자료, 2005
  5. 박재흥, "한국적 품질경영 시스템에 관한 탐색적 연구," 품질경영학회지, 제32권 제4호, 2004, pp. 48-63
  6. 안영진, "한국에서의 식스시그마: 성공과 실패," 한국생산관리학회지, 제14권 제3호, 2004, pp. 101-120
  7. 윤승금, 교육매체론, 서울산업대학교 출판부, 1998
  8. 정충영, 최이규, SPSSWIN을 이용한 통계분석, 무역경영사, 2001
  9. 채서일, 사회과학조사방법론, 학현사, 2001
  10. Anderson, J.R., Cognitive Psychology and Its Implications, San Francisco: W. J. Freeman & Company, 1980
  11. Ausubel, D.P., The Acquisition and Retention of Knowledge: a Cognitive View, Netherlands: Kluwer Academic Publishers Group, 2000
  12. Baldwin, T.T. and Ford, J.K., "Transfer of Training: A Review and Directions for Future Research," Personnel Psychology, Vol. 41, 1988, pp. 63-105 https://doi.org/10.1111/j.1744-6570.1988.tb00632.x
  13. Bonk, C.J. and Dennen, V., "Learner Issues with www-Based Systems," International Journal of Educational Telecommunications, Vol. 5, No. 4, 1999, pp. 410-417
  14. Breyfogle III, Forrest W., and Becki, Meadows, "Bottom-Line Success with Six sigma," Quality Progress, 2000, pp. 101-104
  15. Chang, U.H., The Effect of Cognitive Styles as a Function of Instructional Treatment on Learning Defined Concepts in Geometry, Unpublished Doctoral Dissertation, Florida State University, 1977
  16. Chomsky, Noam, The Minimalist Program, Cambridge: MIT Press, 1995
  17. Cooper, J. and Fazio, R.H., A New Look at Dissonance Theory, in  Leonard Berkowitz (Ed.), Advances in Environmental Social Psychology, NY: Academic Press, Vol. 17, 1984
  18. Cooper, Nancy Page and Pat, Noonan, "Do Teams and Six Sigma Go Together?," Quality Progress, June 2003, pp. 25-28
  19. Crom, Steve, "Implementing Six Sigma in Europe," Quality Progress, October 2000, pp. 73-75
  20. Dwyer, F.M., Strategies for Improving Visual Learning, Penn: Learning Services, 1978
  21. Eckes, George, Making Six Sigma Last: Managing the Balance Between Cultural and Technical Change, John Wiley & Sons, Inc, 2001
  22. Edgemen, Rich L. and David I. Bigio, "Six Sigma in Metaphor: Heresy of Holy Writ," Quality Progress, January 2004, pp. 25-30
  23. Edward G. Begle and James W. Wilson, Evaluation of Mathematics Programs in Mathematics Education, The 69th Year- book, NSSE, 1970
  24. Fontenot, G., Behara, R., and Gresham, A., "Six Sigma in Customer Satisfaction," Quality Engineering, December 1994, pp. 73-76
  25. Ghuman, P.A., "An Exploratory Study of Witkin's Dimension in Relation to Social Class, Personality Factors and Piagetian Tests," Social Behavior and Personality, Vol. 5, No. 1, 1977, pp. 87-91 https://doi.org/10.2224/sbp.1977.5.1.87
  26. Godin, Eric, Dennis Raven, Carloyn Sweetapple, and Frank R. Del Giudice, "Faster Test Results," Quality Progress, January, 2004, pp. 33-39
  27. Goldberg, E. and Costa, L.D., "Hemispheric Differences in the Acquisition and Use of Descriptive System," Brain and Language, Vol. 14, No. 1, 1981, pp. 144-173 https://doi.org/10.1016/0093-934X(81)90072-9
  28. Goldstein, K.M. and Blackman, S., Cognitive Style: Five Approaches and Relevant Research, NY: John Wiley & Sons, 1978
  29. Hahn G.J., Doganaksoy, N., and Hoerl, R., "The Evolution of Six Sigma," Quality Engineering, Vol. 12, No. 3, 1999, pp. 317-326 https://doi.org/10.1080/08982110008962595
  30. Harry, M.J. and Schroeder, R., Six Sigma: The Breakthrough Management Strategy Revolutionizing The World's Top Corporation, Doubleday, New York, 2000
  31. Holton, E.F.III., In Search of an Interactive Model for HRD Evaluation, Academy of Human Resource Development Conference Proceeding, Chapter 4, 1995
  32. Koran, M.L., "Differential Response to Inductive and Deductive Instructional Procedures," Journal of Educational Psychology, Vol. 62, No. 4, 1971, pp. 300-307 https://doi.org/10.1037/h0031312
  33. Kostova, T., "Transnational Transfer of Strategic Organizational Practices: A Contextual Perspective," Academy of Management Review, Vol. 24, No. 2, 1999, pp. 308-324 https://doi.org/10.2307/259084
  34. Mader, Douglas P., "Selecting Design for Six Sigma Projects," Quality Progress, July 2004, pp. 65-70
  35. Merrill, M.D. and Boutwell R.C., Instructional Development, Methodology and Research, Kerlinger (Ed), Review of Research in Education. Itasca, Illinois: F. E. Peacock Pub. Inc, 1973
  36. Messick, S., Criterion Problems in the Evaluation of Instruction, Issue and Problems, New York: Holt, Rinehart & Winston, 1976
  37. Moynihan, C.M., A Model and Study of the Role of Communication in the Mathematics Learning Process, Ph. D., Boston University, 1994
  38. Neider L.N., "Training Effectiveness: Changing Attitudes," Training and Development Journal, December 1981, p. 25
  39. Pande, P., Neuman, R., and Cavanagh, R., The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance, McGraw-Hill, 2000
  40. Rath and Strong, Six Sigma Leadership Handbook, John Wiley & Sons, 2003
  41. Reigeluth, C.M., Leshin, C.B., and Pollock, J., Instructional Design Strategies and Tactics, Englewood Cliffs: Educational Technology Publications, 1992
  42. Rogers and Shoemaker, Communication of Innovations: A Cross-cultural Approach, New York: Free Press, 1971
  43. Shepp, B.E., Perceptual Development, E. Rosch & B. Lloyd (Eds), Cognition and Categorization, Hillsdale, NJ: Erlbaum, 1978
  44. Slappendel, C., "Perspectives on Innovation in Organizations," Organizational Studies, Vol. 17, 1996, pp. 107-129 https://doi.org/10.1177/017084069601700105
  45. Smith, K.G., Carroll, S.J., and Ashford, S.J., "Intra-and Inter-organizational Cooperation: Toward a Research Agenda," Academy of Management Journal, Vol. 38, No. 1, 1995, pp. 7-23 https://doi.org/10.2307/256726
  46. Snee, Ronald D., "Six Sigma Improves Both Statistical Training and Processes," Quality Progress, October 2001, pp. 68-72
  47. Snee, Ronald D. and Roger W. Hoerl, Leading Six Sigma: A Step by Step Guide based on Experience with GE and Other Six Sigma Companies, Prentice Hall, 2003
  48. Springer, S.P. and Deutsch, G., Left Brain, Right Brain, New York: W. H. Freeman & Co., 1985
  49. Tracey, J.B., Tannenbaum, S.I., and Kavanagh, M.J., "Applying Trained Skills On The Job: The Importance of The Work Environment," Journal of Applied Psychology, Vol. 80, No. 2, 1995, pp. 239-252 https://doi.org/10.1037/0021-9010.80.2.239
  50. Tylutki Thomas P. and Danny G. Fox, "Moving Toward Six Sigma," Quality Progress, February 2002, pp. 34-41
  51. Vygotsky, L.S., Mind in Society: The Development of Higher Psychological Process, Cambridge, SMA: Harvard University Press, 1978, 조희숙, 황해익, 허정선, 김선옥(역), 비고츠키의 사회 속의 정신: 고등심리 과정의 발달, 서울: 양서원, 2000
  52. Zmud, R.W., "Diffusion of Modern Software Practices: Influence of Centralization and Formalization," Management Science, Vol. 28, No. 2, 1982, pp. 17-41 https://doi.org/10.1287/mnsc.28.1.17