Asia pacific journal of information systems

The Korea Society of Management Information Systems (한국경영정보학회)
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Estimation of Vendor Cost for Software Maintenance and Repair Outsourcing

소프트웨어 유지보수 아웃소싱 벤더의 비용에 관한 연구

  • Published : 2006.06.30
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Abstract

This paper considers probable determinants of the application software outsourcing costs and focuses on the service level agreement (SLA) influence. Recently, outsourcing clients and vendors have contracted SLA and tried to reflect them on outsourcing prices. While application software maintenance has been one of the most frequently outsourced functions, its cost did not reflect the service level requirements by the client. This paper empirically shows that the service urgency requirement on SLA increases the maintenance programmers' effort and thus increases the vendor's cost. This result can be used by vendors for program allocation purposes.

Keywords

References

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