Korean Public Administration Review (한국행정학보)

The Korean Association for Public Administration (한국행정학회)
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A Study on the Knowledge Creation and Work Performance: With Focus on the Factors Influencing the Knowledge Creation

지식창출과 업무성과에 관한 연구: 지식창출 영향요인을 중심으로

이홍재;차용진

  • Published : 20060000
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Abstract

The purposes of this study are to examine the relative importance of the factors influencing the knowledge creation and work performance and to search the strategies for effective knowledge management. The results of covariance structural analyses indicate that the factors-work process, attitudes of employees, leaderships of the executives significantly influence knowledge creation and the three factors also have significant indirect effects on work performance via knowledge creation. Based on the results, the potential implications of the strategy for effective knowledge management are discussed.

본 연구는 15개 중앙부처 공무원들을 대상으로 한 실증분석을 통해 지식창출에 영향을 미치는 영향요인을 검증하고 나아가 지식창출과 업무성과간의 관계를 규명함으로써 효과적인 지식창출을 위한 전략을 제시하고자 하였다. 본 연구에서 실시한 지식창출의 영향요인 및 지식창출과 업무성과간의 인과관계에 대한 공분산구조분석결과, 분석모형에서 제시한 8개의 영향요인 중에서 업무프로세스, 구성원 태도, 최고관리자의 리더십 등이 유의미한 영향요인으로 검증되었다. 지식창출 역시 업무성과에 긍정적인 영향을 미치는 것으로 나타났다. 이러한 분석결과를 토대로 본 연구에서는 업무성과 향상을 위한 효과적인 지식창출 방안으로 지식창출을 포함한 지식관리 활동과 업무프로세스의 연계, 조직구성원의 자발적이고 능동적인 태도로의 전환, 지식창출 및 지식관리에 대한 최고관리자의 강력한 의지와 지원 등을 제시하였다.

Keywords

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