Information Systems Review (경영정보학연구)

The Korea Society of Management Information Systems (한국경영정보학회)
권호 표지

A Case Study on the Process Reengineering by Action Learning Program: Focusing on a Training Program in Hyosung Corporation

액션러닝에 의한 업무프로세스 개선 사례연구: (주) 효성의 교육프로세스를 중심으로

  • Kim, Jong-In (College of Business Administration, Konkuk University) ;
  • Lee, Kuk-Hie (College of Business Administration, Konkuk University) ;
  • Park, Yang-Kyu (College of Business Administration, Konkuk University)
  • Published : 2006.04.30
Download PDF
⟨ Previous Next ⟩

Abstract

Recently, Investment on HRM, particularly, on training and development, in companies has been increased. Therefore, HR managers pay attention to action learning that has the practical effect on performance. The purpose of this study is to introduce action learning as an efficient training method and simultaneously to raise operational issues from the case study. This study analyses a training and development program applying action learning for team manager candidates in corporate Hyosung from September, 2005 to January, 2006. The findings are as follows: First, inefficient processes are thrown out by the process reengineering applying action learning. Second, the training and development activity is maximized by the integrated use of internal and external facilitators. Third, the steady support of executives and the driving force of HRD managers are considered as main success factors.

기업에서 인적자원에 대한 투자의 중요성이 증가하고 실질적인 금전적 지출이 커지고 있는 상황에서 교육의 실질적인 성과 향상을 기할 수 있는 방안으로서 액션러닝에 대한 관심이 최근에 커지고 있다. 본 연구는 새로운 교육방법으로서 액션러닝을 소개함과 동시에 액션러닝 방식을 활용한 교육프로그램의 구체적인 개발 및 운영과정을 분석하여 액션러닝 운영상의 시사점을 도출하려 한다. 본 논문은 2005년 9월부터 2006년 1월까지 진행된 (주) 효성의 과장승격후보자과정에 대한 액션러닝을 적용한 사례를 심층 분석하였다. 그 결과는 다음과 같다. 첫째, 액션러닝은 관리자들이 직무 수행하는데 문제가 되는 불필요한 과정을 개선하는데 도움을 주었다. 둘째, 액션러닝을 적용하는데 있어, 내부/외부 Facilitator들의 통합적 활용이 교육효과 극대화에 기여하였다. 셋째, 최고경영자 및 경영층의 지원과 인재개발팀장의 액션러닝에 대한 적극적 추진이 주요한 성공요인으로 판단된다.

Keywords

References

  1. 김종인, 봉현철, 'Action Learning 방식에 의한 교육프로그램의 교육효과 평가에 관한 연구', 인사관리연구, 제28집, 제4권, 2004, pp. 85-120
  2. 마이클 J. 마쿼트 지음/봉현철, 김종근 옮김, 액션 러닝, 최고의 인재를 만드는 기업교육 프로그램, 21세기북스, 서울, 2000
  3. 봉현철, 유평준, '액션러닝(Action Learning)의 기본 구조와 핵심구성요소', 산업교육연구, 제8권, 2001, pp. 57-82
  4. Conference Board, 'Developing leaders', HR Executive Review, Vol.7, No.1, 1999, pp. 1-18
  5. Dilworth, R.L., and V.J. Willis, 'Action Learning for Personal Development and Transformative Learning', In L. Yorks, J. O'Neil & V.J. Marsick (Eds.), Action Learning: Successful Strategies for Individual, Team, and Organizational Development, 1999, pp. 75-82. San Francisco: Berrett-Koehler
  6. Dotlich, D.L. and J.L. Noel, Action Learning: How the World's Top Companies are Re-creating their Leaders and Themselves, San Francisco: Jossey-Bass, 1998
  7. Lamm, S., The Connection between Action Reflection Learning and Transformative Learning: An Awakening of Human Qualities in Leadership. Walter F. Ulmer, Jr. Applied Research Award Paper, Center for Creative Leadership, Greensboro, NC., 2000
  8. Marsick, V.J. and J. O'Neil, 'The Many Faces of Action Learning', Management Learning, Vol. 30, No.2, 1999, pp. 159-176 https://doi.org/10.1177/1350507699302004
  9. McCauley, C.D., and S. Brutus, Management Development through Job Experiences, Greensboro, NC: Center for Creative Leadership, 1998
  10. McGill, I. and L. Beaty, Action Learning: A Practitioner's Guide. London: Kogan Page, 1992
  11. McGill, I. and L. Beaty, Action Learning. A Guide for Professional, Management and Educational Development. Kogan Page Ltd., London, 1999
  12. Mercer, Stephen, 'General Electric's Executive Action Learning Programmes', in: Business Driven Action Learning, Global Best Practices, edited by Yury Boshyk St. Martin's Press. New York, 2000, pp. 42-54
  13. Mumford, A. (Ed.), Action Learning at Work, Aldershot: Gower, 1997
  14. Pedler, M.C., Action Learning for Managers, London: Lemos & Crane, 1996
  15. Pedler, M.C. (Ed.), Action Learning in Practice (3rd ed.), Brookfield, VT: Gower, 1997
  16. Revans, R.W., The Origin and Growth of Action Learning, London: Chartwell Bratt, 1982
  17. Pun, A.S.L., 'Theory, Model and Action for Managing Change: Bridges Meets Revans in Hong Kong', Organization Development Journal, Vol.15, No.4, 1997, pp. 43-49
  18. Raelin, J.A., 'Individual and Situational Precursors of Successful Action Learning', Journal of Management Education, Vol.21, 1997, pp. 368-394 https://doi.org/10.1177/105256299702100308
  19. Vicere, A.A. and R.M. Fulmer, Leadership by Design, Boston, MA: Harvard Business School Press, 1997
  20. Weinstein, K., Action Learning: A Journey in Discovery and Development, London: Harper Collins, 1995