Development of Dynamic Simulation Model for Measuring of Organization Intelligence

조직지능 측정을 위한 동태적 시뮬레이션 모델 개발 -측정요인의 개념화와 인과지도를 중심으로-

Ever increasing dependence of organization on information technology stimulates interactions between individuals and groups in the process of knowledge creation, which overall impies that a reciprocal mechanism lies within the structure of the growth of group intelligence. Individual's intelligence may affect the group intelligence, and vise versa. However, the level of group intelligence is not necessarily determined by the sum of individual's intelligence but the quality of the interactions among the individuals. This study thus aims to conceptually identify the dynamic structure of interactions among the factors influencing the group intelligence level, which is believed to be used as a tool to measure the difference of intelligence between groups. To achieve this goal several attempts were made. First, determinants of intelligence at indiviual level and group level and similarities and differences between individual's and group intelligence were identified from the previous research. Second, causal loop diagrams were developed, which show how individual's intelligence influences group intelligence and vise versa. Third, it was attempted to identify and interpret which feedback loops are most influential in either improving or hapering group intelligence as a whole. Since this study remains only at exploratory level, a more detailed and workable model for field applications has to be developed in the future.