References
- Akao, Y.(1997), 'QFD: Past, Present, and Future,' Proceedings of the International Symposium on QFD'97, Linkoping
- Bohoris, G. A.(1995), 'A Comparative Assessment of Some Major Quality Awards,' International Journal of Quality & Reliability Management, Vol. 12, No.9. pp. 30-43 https://doi.org/10.1108/02656719510101178
- Brereton, M.(1996), 'Introducing Self-assessment - One of the Keys to Business Excellence,' Management Services, Vol. 40, No.2, pp. 22-26
- Brown, M. G.(1997), 'Measuring up against the 1997. Baldrige Criteria,' The Journal for Quality and Participation, Vol. 20, No.4, pp. 22-28
- Chan, L. K. and Wu, M. L.(2002), 'Quality Function Deployment: A Literature Review,' European Journal of Operational Research, Vol. 143, pp. 463-497 https://doi.org/10.1016/S0377-2217(02)00178-9
- CQA.(2003), 'The China Quality Award,' http://www.caq.org.cn
- Crow, K.(2000), 'Performing QFD Step by Step,' DRM Associates, Palos Verdes, CA
- Conti, T.(1997), 'Organizational Self-Assessment,' Chapman and Hall, London
- Daily, C. M. and Dalton, D. R.(1992), 'The Relationship between Governance Structure and Corporate Performance in Entrepreneurial Firms,' Journal of Business Venturing, Vol. 7, No.5, pp. 375-386 https://doi.org/10.1016/0883-9026(92)90014-I
- EFQM.(2002), The European Quality Award
- EFQM.(1999), 'The European Quality Award Application Handbook,' Foundation for Quality Management
- European Foundation for Quality Management.(1998), 'Self-Assessment Guidelines for Companies,' EFQM, Brussels
- Evans, J. R. and Lindsay, W. M.(1999), 'The Management and Control of Quality,' Cincinnati, South-Western (Thomson Learning)
- Ho, D. C. K., Duffy, V. G., and Shih, H. M.(2001), 'Total Quality Management: an Empirical Test for Mediation Effect,' International Journal of Production Research, Vol. 39, No.3, pp. 529-548 https://doi.org/10.1080/00207540010005709
- Hassan, A, Baksh, M. S. N., and Shaharoun, A. M.(2000), 'Issues in Quality Engineering Research,' International Journal of Quality and Reliability Management, Vol. 17, No.8, pp. 858-875 https://doi.org/10.1108/02656710010325093
- Hakes, C.(1998), 'The Self-Assessment Handbook for Measuring a Corporate Excellence,' Chapman and Hall, London
- Jagdev, O., Bradley, P., and Molloy, O.(1997), 'A QFD Based Performance Measurement,' Computers in Industry, Vol. 33, pp. 357-366 https://doi.org/10.1016/S0166-3615(97)00041-9
- Kee-Hung Lai.(2003), 'Market Orientation in Quality-oriented Organizations and Its Impact on Their Performance,' International Journal of Production Economics, Vol. 84, pp. 17-34 https://doi.org/10.1016/S0925-5273(02)00382-1
- Kevin Laframboise.(2002), 'An Empirical Study of the Relationship between Quality Practice and Business Performance Excellence in Central Canada,' Quebec, Canada
- Kutucuoglu, K. Y., Hamali, J., Irani, Z., and Sharp, J. M.(2001), 'A Framework for Managing Maintenance Using Performance Measurement Systems,' International Journal of Operations and Production Management, Vol. 21, No. 1-2, pp. 173-195 https://doi.org/10.1108/01443570110358521
- Kumar, R. and Midha, P. S.(2001), 'A QFD Based Methodology for Evaluating a Company's PDM Requirements for Collaborative Product Development,' Industrial Management and Data Systems, Vol. 101, No.3, pp. 126-131 https://doi.org/10.1108/02635570110386634
- Kochhar, A. K. and Eguia, F. J.(1998), 'A Quality Function Deployment Approach to Performance Measurement and Benchmarking in Manufacturing Control Systems,' Proceedings of the 9th IFAC Symposium, Vol. 2, pp. 815-820
- Liu, Y. and Xu, J.(2003), 'Customer Satisfaction Measurement Model Based on QFD,' The Asian Journal on Quality, Vol. 4, No.2, pp. 101-122 https://doi.org/10.1108/15982688200300022
- Lee, P. M. and Quazi, H. A.(2001), 'A Methodology for Developing a Self-assessment Tool to Measure Quality Performance in Organizations,' International Journal of Quality & Reliability Management, Vol. 18, No.2, pp. 118-141 https://doi.org/10.1108/02656710110379066
- Lascelles, D. M. and Peacock, R.(1996), 'Self-assessment for Business Excellence,' McGraw Hill, Berkshire
- MBNQA.(2003), 'Criteria for Excellence Performance,' The Malcolm Baldrige National Quality Award Program, Available: http://www.quality.nist.gov
- Nibbelke, R., Ferro, D., and Hoogeboom, P.(2001), 'Design and Evaluation with the Human in Mind,' Air and Space Europe, Vol. 3 No. 3-4, pp. 218-220 https://doi.org/10.1016/S1290-0958(01)90099-1
- NIST.(1999), 'Overview of the Criteria for Performance Excellence,' National Institute for Science and Technology, Washington, DC, Available: http://www.quality.nist.gov
- Neely, A. D.(1999), 'The Performance Measurement Revolution: Why Now and What Next,' International Journal of Operations & Production Management, Vol. 19 No.2, pp. 205-228 https://doi.org/10.1108/01443579910247437
- Ojanena, V., Piippob, P., and Tuominen, M.(2002), 'Applying Quality Award Criteria in R&D Project Assessment,' Int. J. Production Economics, Vol. 80, pp. 119-128 https://doi.org/10.1016/S0925-5273(02)00247-5
- Parkan, C.(2002), 'Measuring the Operational Performance of a Public Transit Company,' International Journal of Operational & Production Management, Vol. 22, No.6, pp. 693-720 https://doi.org/10.1108/01443570210427695
- Porter, L., Oakland, J., and Gadd, K.(1998), 'Unlocking Business Performance with Self- assessment,' Management Accounting, Vol. 76, No.8, pp. 35-7
- Ritchie, L. and Dale, B. G.(2000), 'Self-assessment Using the Business Excellence Model: A Study of Practice and Process,' Int. J. Production Economics, Vol. 66, pp. 241-254 https://doi.org/10.1016/S0925-5273(99)00130-9
- Reich, Y.(2000), 'Improving the Rationale Capture Capability of QFD,' Engineering with Computers, Vol. 16, No. 3-4, pp. 236-252 https://doi.org/10.1007/s003660070007
- Tennant, C. and Roberts, P.(2003), 'The Creation and Application of a Self-assessment Process for New Product Introduction,' International Journal of Project Management, Vol. 21, pp. 77-87 https://doi.org/10.1016/S0263-7863(02)00019-4
- Tamimi, N. and Sebastianelli, R.(1996), 'How Firms Define and Measure Quality,' Production and Inventory Management Journal, Vol. 37, No.3, pp. 34-39
- Wisner, J. D. and Eakins, S. G.(1994), 'A Performance Assessment of the US Baldrige Quality Award Winners,' International Journal of Quality & Reliability Management, Vol. 11, No.2, pp. 8-25 https://doi.org/10.1108/02656719410051643
- Xie, M. Tan, K. C., and Goh, T. N.(2003), 'Advanced QFD Applications,' ASQ Quality Press, Milwaukee, WI, USA