Shopping Mall Business Process Modeling Using IDEF3 Part 1 - Front office view point

IDEF3를 이용한 쇼핑몰 업무 프로세스 모델링 Part 1 - Front office 관점

A business process flow model for an intermediary type shopping mall consisting of multiple sellers has been presented in this study. Specifically, we defined 11 essential business processes of a front office customer's view point and set up detailed process flow models using IDEF3 (Integrated DEFinition). The characteristic of this study lies in providing a dynamic model rather than static models. The results may form a conceptual framework not only for shopping mall processes but for analysis and improvement toward extended electronic business systems.