Journal of the Korean Institute of Landscape Architecture (한국조경학회지)

The Korean Institute of Landscape Architecture (한국조경학회)
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The Effect of Waiting Experience on Satisfaction of Thorns Park Visitors

대기경험이 주제공원 이용자의 만족도에 미치는 영향

  • Cho Yong-Hyun (Dept. of Hospitality and Tourism Management, Sejong University) ;
  • Kim Nan-Hee (Graduate School, Sejong University)
  • 조용현 (세종대학교 호텔관광경영학과) ;
  • 김란희 (세종대학교 대학원)
  • Published : 2005.08.01
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Abstract

Despite there have been m?my studies about the relationships between congestions and satisfaction in outdoor recreation field, the results indicated only weak impacts of congestions on the satisfaction. This study thus aims to investigate the influence of waiting situation on the whole valuation and satisfaction of guests at theme parks using new variables such as 'goal attainment' and then to suggest implications for waiting management. This study shows meaningful theoretical implications. First, congestion influences the satisfaction more strongly when it prevents guests from achieving their plan. Second, management of waiting time is important and the can be controlled well. When guests have something interested during the waiting time, they were satisfied with the quality of waiting time and overall experience in the theme park.

Keywords

References

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