유통과학연구 (Journal of Distribution Science)
- 제3권2호
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- Pages.101-119
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- 2005
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- 1738-3110(pISSN)
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- 2093-7717(eISSN)
서비스 기업의 종업원 만족도가 경영성과에 미치는 영향에 관한 연구
A Study on the Effect of Performance on Employer's Satisfaction of Service Company
초록
For the customer satisfaction, the inside customer satisfaction must be made by offering the service of a good quality to the inside customer. If the inside customer is not satisfied with own business, the achievement of customer's loyalty & customer satisfaction which have direct effects on the performance of a corporation, comes to be difficult. This study tries to analyze what effect the inside customer satisfaction has on the yield performance of a corporation on the subject of the salespersons of the direct-control store among the retail store business.
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