References
- 김광재(1995), 'QFD를 통한 설계단계에서 품 질향상', 'IE, Magazine', 2권, 1호, pp. 16-21
- 김도훈(2003), 'QFD에서의 주성분회귀분석의 응용', '경영연구(경희대학교 경영연구소)', 9 권,pp 19-30
- 김희철, 김민철, 허향진(2001), '호텔서비스품 질 측정을 위한 QFD 기볍의 적용에 관한 연구', '호텔경영학연구, 10권, 1호, pp. 313-325
- 문형남(2001), '웹사이트 평가 모델 개발과 적용에 관한 연구' , '정보관리학회지' 18권, 2호, pp 31-56
- 박영택, 이동규, 유왕진, 유한주, 김연성, 서영호(2004), '서비스 경영', 법문사
- 신건권(2001), '상업용 웹사이트의 평가와 개 발방향에 관한 연구' , '경영학연구', 16권, 3 호, pp.77-108
- 이군희(2003) '사회과학 연구방법론', 법문사
- 임미희, 최수영, 이희석(2004), '웹 사이트 성공 영향요인 도출과 웹 사이트 유형별 비교 분석' ,'경영정보학연구', 14권, 2호, pp. 1-20
- 홍서영, 김진우(2003), '삶의 공간으로서의 웹 사이트에 대한 평가 체계', '경영정보학연구', 13권, 4호, pp. 1-27
- Akao, Y.(1990), QFD: Integrating Customer Requirements into Product Design, Productivity Press, Cambridge
- Chung, P. T.(2001), 'Combining the Analytical Hierarchy Process and Quality Function Deployment for a Location Decision from a Requirement Perspectives,' International Journal of Advanced Manufacturing Technology, Vol. 18, pp. 842-849 https://doi.org/10.1007/s001700170010
- Franceschini, F. and Rossetto, S.(1998), 'QFD : How to Improve Its Use,' Total Quality Management, Vol. 9, No. 6,pp. 491-500 https://doi.org/10.1080/0954412988424
- Fraser, N. M.(1994), 'Ordinal Preference Representations,' Theory and Decision, Vol. 36, No.1, pp. 45-67 https://doi.org/10.1007/BF01075297
- Hauser, J. R. and Clausing, D.(1988), 'The House of Quality,'Harvard Business Review, May/June, pp. 63-73
- Jarvenpaa, S. L. and Todd, P. A.(1997), 'Consumer Reactions to Electronic Shopping on the World Wide Web,' International Journal of Electronic Commerce, Vol. 1, No.2, pp. 59-88
- Kim, S. E, Shaw, T. and Schneider, H. (2003), 'Web site Design Benchmarking Within Industry Groups,' Internet Research, Vol. 13, No. 1, pp. 17-26 https://doi.org/10.1108/10662240310458341
- Liu, C. and Arnett, K. P.(2000), 'Exploring the Factors Associated with Web Site Success in the Context of Electronic Commerce,' Information & Management, Vol. 38, pp. 23-33 https://doi.org/10.1016/S0378-7206(00)00049-5
- Liu, D. and Bishu, R. R.(2003), 'Web design using Quality Function Deployment(QFD) methodology,' Industrial Engineering and Management Science, Vol. 2, No.2, pp, 98-105
- Lu, M. H., Madu, C. N., Kuei, C. and Winokur, D.(1994), 'Integrating QFD, AHP and Benchmarking in Strategic Marketing,'Journal of Business and Industrial Marketing, Vol. 9, No. 1, pp. 41-50 https://doi.org/10.1108/08858629410053470
- Mazur, G. H.(1993), 'QFD for Service Industries : from Voice of Customer to Task Deployment,' Proceedings of the 5th Symposium on QFD, pp. 1-17, Michigan, U.S.A
- Moskowitz, H. and Kim, K. J.(1997), 'QFD Optimizer: A Novice Friendly Quality Function Deployment Design Support System for optimizing product design,' Computers and Industrial Engineering, Vol. 32, pp. 641-655 https://doi.org/10.1016/S0360-8352(96)00309-9
- Park, H. S. and Noh, S. J.(2002), 'Enhancement of Web Design Quality Through the QFD Approach,' Total Ouslity Ma-nagement, Vol. 13, No.3, pp. 393-401
- Ranganathan, C. and Ganapathy, S.(2002), 'Key Dimensions of Business-to-consumer Web Sites,' Intormation & Management, Vol. 39, pp. 457-465 https://doi.org/10.1016/S0378-7206(01)00112-4
- Rowley, J.(1996), 'Retailing and Shopping on the Internet,' Internet Research, Vol. 6, No.1, pp. 81-91 https://doi.org/10.1108/10662249610123728
- Wan, H. A. (2000), 'Opportunity to Enhance a Commercial Website,' Information & Management, Vol. 38, pp. 15-21 https://doi.org/10.1016/S0378-7206(00)00048-3
- Wasserman, G. S.(1993), 'On How to Prioritize Design Requirements During the QFD Planning Process,' lIE Transactions, Vol. 25, No.3, pp. 59-65
- eLearning in Education (2004), Datamonitor Corporation, United Kingdom